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Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

Ten Lifestyle GroupSepang, Selangor, Malaysia
1 day ago
Job description

Overview

Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia. Remote role based in Malaysia.

What You’ll Do

  • Build strong relationships with members by understanding their unique lifestyle needs and preferences
  • Manage incoming requests via phone, email, or chat in a timely and professional manner
  • Research and recommend tailored options that go above and beyond member expectations
  • Offer proactive lifestyle suggestions to maximize member value
  • Coordinate with internal and external partners to deliver seamless service
  • Advocate for your members and help resolve any issues with empathy and ownership
  • Translate or adapt responses as needed to ensure clear communication
  • Deliver on deadlines while maintaining a customer-first mindset

What We Offer

  • Remote work flexibility - Work from anywhere in Malaysia
  • Career growth & training - Ongoing coaching, learning resources, and clear development paths
  • Multinational environment - Collaborate with global colleagues and international clients
  • Customer-focused culture - Be part of a team that truly cares about making people’s lives better
  • Opportunity to join a fast-growing, entrepreneurial company that values innovation and excellence
  • Competitive compensation and performance-based recognition
  • About Ten Group

    At Ten, our mission is simple : to become the most trusted service company in the world. We are a global leader in lifestyle management and concierge services, with 20+ global offices and a team of over 800 professionals. We combine technology with human expertise to deliver extraordinary experiences in travel, dining, entertainment, and luxury retail. We value a diverse and inclusive culture and look for people who are driven, service-minded, and eager to grow with us.

    Join Us

    If you’re ready to make a difference in people’s lives while building a rewarding career, apply today and discover what it’s like to be part of Ten’s growing APAC team.

    Requirements

  • Fluent Mandarin, Cantonese and English – written and spoken
  • Exceptional verbal and interpersonal skills when dealing with members and suppliers, maintaining calm and professionalism
  • Ability to work independently with minimal supervision
  • Dedication to customer satisfaction, tact and diplomacy, and strong problem-solving skills
  • Excellent time management with the ability to multi-task
  • Detail-oriented and deadline-driven to meet demanding standards
  • Comfort in a complex, busy, and dynamic work environment
  • Experience with UHNW clients in customer service, dining, ticketing or hospitality is an added advantage
  • Additional Attributes

  • Adaptability to change and evolving environments
  • Ability to work independently while demonstrating accountability
  • Flexibility

    This is a full-time 40-hour-per-week role on a shift basis. The right candidate should be flexible to work between 10 : 00pm–7 : 00am local time, Monday to Sunday, including public holidays.

    Please note : This is a remote role in Malaysia, and we require candidates with the right to work in Malaysia.

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    Concierge • Sepang, Selangor, Malaysia

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