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Education Counsellor

Education Counsellor

United Kingdom Education CentreBayan Lepas, Penang, Malaysia
26 days ago
Job description

About the role

We are seeking individuals who are passionate about providing high-quality, personalized support and guidance to high school, college and university students to chart out their higher education pathway.

What you'll be doing

  • Providing personalized education counselling and advice to students and parents on higher education options
  • Respond to student enquiries promptly, professionally, and with a personal touch
  • Build trust and strong relationships by proactively following up on student and parent enquiries.
  • Represent the organization at education fairs, school workshops, and student recruitment activities (including some Saturdays).
  • Liaise with overseas universities and admissions teams to track student applications, arrange interviews, and advocate on their behalf.
  • Accurately manage and update student records.
  • Stay up to date with industry trends through in-house training, university information sessions, and exciting overseas familiarization trips (all expenses covered!).

What we're looking for

  • Passion for Education : Dedicated to supporting teens and young adults (16-25 years old) in navigating their higher education choices.
  • Customer-Focused Mindset : Strong customer service skills to guide both students and parents with professionalism and empathy.
  • Communication Skills : Excellent written and verbal proficiency in English.
  • Mandarin Proficiency : Proficiency in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Goal-Oriented & Resilient : Motivated by success, able to adapt and thrive in a dynamic environment.
  • Attention to Detail : Organized and meticulous in handling student information and processes.
  • Growth Mindset : Willingness to learn and continuously improve.
  • Task Management : Able to manage workload, stay organised and maintain momentum without procrastinating.
  • Flexibility : Comfortable juggling shifting priorities and handling ad hoc tasks without losing focus on core responsibilities.
  • Bonus Skills & Experience : Studied abroad in an English-speaking country (UK, Ireland, Australia, or New Zealand).
  • Prior experience in customer service or education counselling.

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    Education Counsellor • Bayan Lepas, Penang, Malaysia