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Education Counsellor
United Kingdom Education CentreBayan Lepas, Penang, Malaysia29 hari lalu
Penerangan pekerjaanPassion for Education : Dedicated to supporting teens and young adults (16-25 years old) in navigating their higher education choices. Customer-Focused Mindset : Strong customer service skills to guide both students and parents with professionalism and empathy. Communication Skills : Excellent written and verbal proficiency in English. Mandarin Proficiency : Proficiency in Mandarin to effectively communicate with Mandarin-speaking clients. Goal-Oriented & Resilient : Motivated by success, able to adapt and thrive in a dynamic environment. Attention to Detail : Organized and meticulous in handling student information and processes. Growth Mindset : Willingness to learn and continuously improve. Task Management : Able to manage workload, stay organised and maintain momentum without procrastinating. Flexibility : Comfortable juggling shifting priorities and handling ad hoc tasks without losing focus on core responsibilities. Bonus Skills & Experience : Studied abroad in an English-speaking country (UK, Ireland, Australia, or New Zealand). Prior experience in customer service or education counselling.
About the role
We are seeking individuals who are passionate about providing high-quality, personalized support and guidance to high school, college and university students to chart out their higher education pathway.
What you'll be doing
- Providing personalized education counselling and advice to students and parents on higher education options
- Respond to student enquiries promptly, professionally, and with a personal touch
- Build trust and strong relationships by proactively following up on student and parent enquiries.
- Represent the organization at education fairs, school workshops, and student recruitment activities (including some Saturdays).
- Liaise with overseas universities and admissions teams to track student applications, arrange interviews, and advocate on their behalf.
- Accurately manage and update student records.
- Stay up to date with industry trends through in-house training, university information sessions, and exciting overseas familiarization trips (all expenses covered!).
What we're looking for
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Buat amaran kerja untuk carian ini
Education Counsellor • Bayan Lepas, Penang, Malaysia
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