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IT Service Operations Manager
INFOSIGHT CONSULTINGKuala Lumpur, Kuala Lumpur, Malaysia13 hours ago
Job descriptionBachelor's degree in Business Administration, Operations Management, Information Technology, or a related field. Master's degree in Business Administration (MBA) or a relevant field is a plus. Professional certifications in ITIL, Lean, Six Sigma, or similar service management frameworks are highly desirable. Leadership and people management qualifications or certifications. Certification in project management (e.g., PMP, Prince2) is beneficial. Certification in Network and Network or cloud knowledge is must. RHEL and / or VMware Certification a must
ABOUT YOUR SKILLS
- 8+ years of Extensive experience in service operations, preferably in a leadership or managerial role.
- Proven track record of managing day-to-day service operations, improving service delivery, and ensuring SLAs are met.
- Experience in managing and developing teams, including performance management, coaching, and mentoring.
- Strong background in cross-functional collaboration, resolving operational issues, and leading continuous improvement initiatives.
- Experience working with change management, incident management, and problem management processes.
- Demonstrated ability to track and analyze service metrics, performance reviews, and operational reports.
- Knowledge of resource allocation, workforce capacity management, and ensuring high availability of services.
- Experience working with compliance and regulatory requirements in operational settings
Educational Background
Qualifications
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Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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