This job offer is not available in your country.

IT Support Manager

CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, MY

30+ days ago

Job type

Quick Apply

Job description

A bit about us

We’re a world-leading smart mobility SaaS tech company with over 2.3 million subscribers across 23 countries. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you curious, innovative and passionate?

Do you take ownership, embrace challenges, and love problem-solving?

We’re looking for an IT Support Manager who will enable us to build industry disruptive tech products and revolutionise the way our customers use technology.

The purpose of this role is to manage the IT support staff and the day-to-day running of the IT support department nationally.

Responsibilities

Manage support staff

Set tasks and timeframes for staff and ensure that all tasks are completed timeously and efficiently.
Attend to all HR related staff functions i.e. leave applications, IR, recruitment and selection of staff.
Continuously coach and motivate staff. Developing and implementing a comprehensive plan to secure our computing network.
Travel to branches regionally in Southeast Asia

Manage Support Infrastructure regionally

Maintain personal computers and IT equipment

Ensure hardware and software are up to date and functioning optimally

Ensure network and connectivity is functioning optimally

Assess support infrastructure current and future needs and plan accordingly

Asset Management and Procurement

Ensure all assets and inventory processed and documented

Perform monthly asset reviews for each branch

Procure assets according to branch and company procedure

Meet IT Support Service Level Agreements

Oversee staff and incoming jobs.

Prioritise accordingly to meet customer satisfaction standards

Plan and organise daily activities to ensure tasks are completed in time

Requirements

Microsoft Certified Qualification

IT Management Degree

BSC in Computer Science / Information Technology field (Preferable)

4 years previous Supervisor / Management experience

2 years Procurement and IT Asset Management experience

3 years Networking experience

3 years IT Security experience

Effective verbal and written communication skills.

Create a job alert for this search

It Manager • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Related jobs

IT - Application Support Engineer (MANDARIN Speaking)

Zeal GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

This role will be based in Kuala Lumpur, Malaysia.As a Engineer, you’ll join a global team dedicated to providing ZEAL Products with top-tier assistance. Your role is to ensure support across v...Show moreLast updated: 30+ days ago

Account Manager (IT)

Agensi Pekerjaan Great Pyramid Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Quick Apply

Our client has been incorporated since year 2014, a Malaysian based company, focusing on the next generation ICT solution provider. As a strategic technology and business partner, they provide compr...Show moreLast updated: 24 days ago

Promoted

Vessel IT Specialist

Wilhelmsen groupSeri Kembangan, Malaysia

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. About Us Wilhelmsen Ship Management is one of the world’s ...Show moreLast updated: 2 days ago

Senior Manager (Head of IT)

Agensi Pekerjaan Executive Recruiters Sdn BhdKuala Lumpur, 14, my

Quick Apply

The Head of Innovation and Information Technology leads digital transformation, ensures a robust and secure IT infrastructure, and optimizes highway operational technologies such as tolling, traffi...Show moreLast updated: 10 days ago

Promoted

Enterprise Technical Support Advisor- Microsoft Technologies

Quest Software Canada IncKepong, Malaysia

Quest Technical Support is currently looking for an Enterprise Technical Support Engineer based in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team.Qu...Show moreLast updated: 2 days ago

IT Support Engineer - Basic up to RM 4.5k

Talent RecruitShah Alam, Selangor, Malaysia

Quick Apply

We represent our client from Hong Kong, a conglomerate with business interests in Malaysia across various sectors, including F&B, furniture, logistics, and more. As they are expanding, they are look...Show moreLast updated: 30+ days ago

On-Site IT Support Engineer - Puchong Malaysia

Fortis HayesPuchong, Selangor, Malaysia

Quick Apply

Job Title : On-Site IT Support Engineer (Level 1 / 2) - Puchong, Malaysia.Client : Confidential - will disclose upon selection. Location : Puchong, Malaysia (On-Site : ).Duration : On-going | Start : ASAP.Jo...Show moreLast updated: 25 days ago

Promoted

(Chinese and English) Customer Support Consultant, crypto (remote)

SupportYourAppSeremban, Negeri Sembilan, Malaysia

Passionate about the world of tech?.What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?. Unlock your potential by mastering new skills and achieving c...Show moreLast updated: 16 days ago

Regional Technical Support Manager

CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

Lead, manage, and mentor a team of technical support engineers across the region to deliver prompt and effective 1st and 2nd level support. Develop and implement standard operating procedures for tr...Show moreLast updated: 12 days ago

IT CLIENT MANAGER

Upscale Sdn BhdPetaling Jaya, Selangor, Malaysia

Quick Apply

Klang Valley (with occasional outstation travel).RM5,000 RM10,000 (Basic Salary, no commission for now).We are seeking a dynamic and motivated. IT solutions company (backend services).This is a newl...Show moreLast updated: 30+ days ago

Promoted

Business Development Manager - remote role

The Access GroupSepang, Sepang, Malaysia

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. We offer a blended approach to office working, encouraging y...Show moreLast updated: 16 days ago

Promoted

(native Japanese) Customer Support Consultant, emails / chats (Remote)

SupportYourAppKlang City, Selangor, Malaysia

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a. Unlock your potential by mastering new ski...Show moreLast updated: 4 days ago

Promoted

Lead IT Service Improvement Specialist

GrabTaxi Holdings Pte. Ltd.Petaling Jaya, Malaysia

About Grab and Our Workplace Grab is Southeast Asia's leading superapp.From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got...Show moreLast updated: 2 days ago

Promoted

Customer Service Representative - Mandarin (Work from Home)

TPKuala Selangor, Kuala Selangor, Malaysia

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of con...Show moreLast updated: 16 days ago

Technical Support - CyberArk

Two95 International Inc.Bukit Jalil, Federal Territory of Kuala Lumpur, MY

Quick Apply

HIRING Technical Support Candidates with CYBERARK EXPERIENCE - MANDATORY.At Bukit Jalil Tech Park for a MNC.Open to local Malaysians - open race. Support the design and implementation of Privileged ...Show moreLast updated: 30+ days ago

IT Test Manager

EPS ConsultantsKuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

Test Strategy and Planning : Develop and implement comprehensive test strategies and plans to ensure thorough testing of software products. Team Management : Lead, mentor, and manage the test team, pr...Show moreLast updated: 30+ days ago

IT Technical Support

Two95 International Inc.Subang Jaya, Selangor, MY

Quick Apply

Candidate must possess at least SPM or STPM or equivalent.Minimum 1-2 years experience required in IT technicial support. Must be able to handle basic hardware / software and have trouble-shooting s...Show moreLast updated: 30+ days ago

Promoted

IT Specialist

RapsodoKuala Lumpur, Malaysia

We are looking for a Kuala Lumpur based IT Support Specialist with strong experience in cloud-based systems and end-user support. In this role, you will provide day-to-day IT support for employees a...Show moreLast updated: 30+ days ago