IT Support Manager

A bit about us

We’re a world-leading smart mobility SaaS tech company with over 2.3 million subscribers across 23 countries. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you curious, innovative and passionate?

Do you take ownership, embrace challenges, and love problem-solving?

We’re looking for an IT Support Manager who will enable us to build industry disruptive tech products and revolutionise the way our customers use technology.

The purpose of this role is to manage the IT support staff and the day-to-day running of the IT support department nationally.

Responsibilities

Manage support staff

• Set tasks and timeframes for staff and ensure that all tasks are completed timeously and efficiently.
• Attend to all HR related staff functions i.e. leave applications, IR, recruitment and selection of staff.
• Continuously coach and motivate staff. Developing and implementing a comprehensive plan to secure our computing network.
• Travel to branches regionally in Southeast Asia

Manage Support Infrastructure regionally

Asset Management and Procurement

Meet IT Support Service Level Agreements

Requirements