IT Engineer

Overview

We are seeking a skilled and experienced IT Desktop Engineer to join our growing organization. In this role, you will provide on-site technical support to end-users, troubleshoot hardware and software issues, and ensure the smooth operation within the office and manufacturing environment. You will be the go-to person for resolving any technical problems that the end-users face on a daily basis, ensuring minimal downtime and maximum productivity.

Responsibilities

• Support production to setup testers and other relevant equipment required in production processes.
• Provide hands-on support for end-users in diagnosing, troubleshooting, and resolving hardware, software, networking and cybersecurity issues.
• Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and other office equipment, including installing and updating software applications, operating system patches, antivirus, and other necessary programs.
• Troubleshoot and resolve network connectivity issues, printer malfunctions, and peripheral device issues.
• Provide solutions for user-specific technical issues, ensuring a quick resolution to avoid work disruptions.
• Provide basic user training and guidance on various software, applications, IT security, and best practices for efficient use of company technology.
• Assist with the setup of new hardware and software, as well as periodic system maintenance to ensure optimum performance.
• Assist in managing hardware inventory and track repairs or replacements as needed.
• Maintain detailed records of support requests, resolutions, and service logs.
• Report recurring issues or trends to the IT team and assist with troubleshooting root causes.
• Maintain detailed records of IT assets and inventory.
• Work closely with other IT team members, remote support staff, and third-party vendors to resolve complex issues.
• Provide feedback on potential improvements for better end-user experiences and system efficiency.
• Work closely with IT team in the UK and helpdesk to support and improve experience when needed.

Requirements

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