Operation and Support Engineer (f / m / d)

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Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.

As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products.

The role can be located in Malaysia.

Tasks

• Continuous operations of the solution.
• Support client’s tech teams 24 / 7 via an online portal, phone, email, and chat.
• Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
• Troubleshoot IMS Telco or Cloud-related issues.
• Keep clients updated on the progress.
• Continuously monitor the deployed solutions.
• Continuously improve internal processes and KPI.

Requirements

Nice To Have :

About Us

ng-voice is an equal opportunity employer. We believe demographic characteristics and diverse experiences that have nurtured unique viewpoints benefit our growth and performance and value each person and their different background as a whole.

We offer a culture of a fast-growing start-up with the maturity of an enterprise company, entrepreneurial culture, and flat hierarchies. Benefits include mobility benefit, fitness benefit, language class benefit, and wellness benefit for full-time employees, as well as a home office budget.

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