Customer Experience Specialist (Tagalog-speaking)

Overview

Customer Experience Specialist (Tagalog-speaking) at Mason & Co, Kuala Lumpur, Malaysia. This role is part of a regional 24 / 7 customer support centre, serving clients in the Philippines and requiring fluent Tagalog. The position offers training and growth opportunities in cybersecurity and operates on a shift-based schedule.

About the Company

This employer is a homegrown cybersecurity company delivering AI-driven, proactive threat protection and consulting. They specialize in intelligent security solutions built on their core values. They partner with global leaders within the cybersecurity space to help organizations across Southeast Asia stay secure and resilient.

Job Responsibilities

• Provide Level 1 (L1) support via calls and emails to clients
• Log, track, and escalate issues to Level 2 (L2) engineers as needed
• Follow standard operating procedures and maintain detailed records
• Support audits and reporting requirements as part of a high-compliance environment
• Collaborate with team lead and L2 engineers to ensure consistent 24 / 7 service

Job Requirements

What’s on offer

Seniority level

Employment type

Job function

Industries

Referrals increase your chances of interviewing at Mason & Co by 2x

#J-18808-Ljbffr