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Customer Experience Specialist ( Mandarin Speaker)
Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia30+ days ago
Job descriptionFluency in Mandarin and English (Verbal and Written) is a must Minimum 1 year CS experience in a BPO company Experience in the Banking industry is a strong advantage Minimum Education Level - Diploma in any field Willing to have Rota 5 working days Training provided Allowance provided EPF / SOCSO Medical Coverage Medical and Hospitalization Leave Associate Full-time Customer Service Human Resources Services
Overview
Customer Experience Specialist (Mandarin Speaker) at Agensi Pekerjaan JobScoper Sdn. Bhd.
Responsibilities
- Handle inbound and outbound customer interactions via phone, email, and chat related to banking products and services.
- Assist customers with account inquiries, transaction clarifications, and banking platform navigation.
- Provide proactive support by identifying customer needs and recommending suitable banking solutions.
- Educate customers on banking policies, compliance requirements, and digital tools.
- Ensure compliance with data security, confidentiality, and banking regulations.
- Track and resolve customer issues effectively within defined SLAs and escalation procedures.
Job Requirements
Job Benefits
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Mandarin Speaker • Petaling Jaya, Selangor, Malaysia
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