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Technical Support Executive (Oct)

Technical Support Executive (Oct)

Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia
8 hours ago
Job description

Overview

Location : Kuala Lumpur, Malaysia. This is a full-time technical support role focusing on customer service and troubleshooting.

Base pay range

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance via inbound calls, live chat and email.
  • Diagnose, troubleshoot and identify solutions for customers.
  • Manage databases and ensure system security.
  • Identify trends in customer feedback and provide suggestions for product improvement.
  • Provide step-by-step guidance to resolve issues efficiently.

Qualifications

  • Candidate must possess at least SPM. Have a minimum of 1 year of customer service experience is preferred.
  • Required languages : Mandarin & English. Must be able to speak Mandarin to ensure smooth communication with end-user support.
  • Fast learner in a fast-paced company.
  • Great attention to detail and excellent problem-solving skills.
  • Able to work in a 24 / 7 rotational shift (5 days working, 2 days off in a week).

    • Job Benefits

  • EPF / SOCSO
  • Provided training
  • Provided commission
  • Provided allowance
  • Near to LRT Ara Damansara Station

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Customer Service
  • Human Resources Services

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    Technical Executive • Petaling Jaya, Selangor, Malaysia