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Technical Support Executive (Oct)
Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia19 jam yang lalu
Penerangan pekerjaanCandidate must possess at least SPM. Have a minimum of 1 year of customer service experience is preferred. Required languages : Mandarin & English. Must be able to speak Mandarin to ensure smooth communication with end-user support. Fast learner in a fast-paced company. Great attention to detail and excellent problem-solving skills. Able to work in a 24 / 7 rotational shift (5 days working, 2 days off in a week). EPF / SOCSO Provided training Provided commission Provided allowance Near to LRT Ara Damansara Station Associate Full-time Customer Service Human Resources Services
Overview
Location : Kuala Lumpur, Malaysia. This is a full-time technical support role focusing on customer service and troubleshooting.
Base pay range
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance via inbound calls, live chat and email.
- Diagnose, troubleshoot and identify solutions for customers.
- Manage databases and ensure system security.
- Identify trends in customer feedback and provide suggestions for product improvement.
- Provide step-by-step guidance to resolve issues efficiently.
Qualifications
Job Benefits
Seniority level
Employment type
Job function
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Technical Executive • Petaling Jaya, Selangor, Malaysia
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