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Intern - KL
TeleperformanceBayan Lepas, Pulau Pinang, MY30+ days ago
Job descriptionExposure to real-world fintech operational processes and complaint handling mechanisms. Practical experience in root cause analysis and cross-team collaboration. Understanding of digital product localization and UI / UX recommendations based on user feedback. Training in operational tools, QA processes, and escalation handling in a global tech company. Assist in BNPL competitor product research including process flow analysis, UI / UX comparison, and business insight gathering. Handle Buy Now Pay Later (BNPL) offline cases, focusing on customer queries related to account status, application progress, refund status, application errors, credit limit inquiries, and billing-related concerns. Help propose localized UI and interaction design improvements for TikTok’s financial products to match user expectations in local markets. Investigate and help resolve payment-related complaints such as payment failures, refunds, withdrawals, and binding issues. Work with cross-functional teams (product managers, engineers, risk ops) to identify and escalate systemic issues. Help categorize and analyze complaint tickets to identify trends and reduce inquiry volumes. Support in process documentation and recommendations for operational efficiency improvements. Participate in QA and SLA checks for complaint resolution workflows. Stay up to date and actively learn ByteDance product features, policy guidelines, and compliance requirements. Contribute to maintaining trust and safety standards by identifying and escalating risky or fraudulent behaviors.
Overview
We are seeking an enthusiastic and motivated Intern to join our team. This is an excellent opportunity for someone who is looking to gain hands-on experience in the BPO industry and contribute to meaningful projects, with possibility of a future full-time based on performance.
Qualifications
Requirements
- Strong written and verbal communication skills in English or Bahasa Indonesia language.
- Demonstrated analytical and problem-solving skills.
- Comfortable working in a fast-paced and ambiguous environment.
- Flexible to adapt to shifting schedules or workloads, especially during peak seasons.
- Previous internship or academic project related to customer service, content moderation, complaints handling, or compliance operations.
- Multilingual capabilities are a strong plus.
- Familiarity with customer complaint handling systems or CRM tools.
- Interest in e-commerce platforms, digital payments, or fintech ecosystems
Experience Gained During Internship :
Responsibilities
Responsibilities
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Kl • Bayan Lepas, Pulau Pinang, MY
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