Talent.com
This job offer is not available in your country.
Intern - KL

Intern - KL

TeleperformanceBayan Lepas, Pulau Pinang, MY
30+ days ago
Job description

Overview

We are seeking an enthusiastic and motivated Intern to join our team. This is an excellent opportunity for someone who is looking to gain hands-on experience in the BPO industry and contribute to meaningful projects, with possibility of a future full-time based on performance.

Qualifications

Requirements

  • Strong written and verbal communication skills in English or Bahasa Indonesia language.
  • Demonstrated analytical and problem-solving skills.
  • Comfortable working in a fast-paced and ambiguous environment.
  • Flexible to adapt to shifting schedules or workloads, especially during peak seasons.
  • Previous internship or academic project related to customer service, content moderation, complaints handling, or compliance operations.
  • Multilingual capabilities are a strong plus.
  • Familiarity with customer complaint handling systems or CRM tools.
  • Interest in e-commerce platforms, digital payments, or fintech ecosystems

Experience Gained During Internship :

  • Exposure to real-world fintech operational processes and complaint handling mechanisms.
  • Practical experience in root cause analysis and cross-team collaboration.
  • Understanding of digital product localization and UI / UX recommendations based on user feedback.
  • Training in operational tools, QA processes, and escalation handling in a global tech company.

    • Responsibilities

    Responsibilities

  • Assist in BNPL competitor product research including process flow analysis, UI / UX comparison, and business insight gathering.
  • Handle Buy Now Pay Later (BNPL) offline cases, focusing on customer queries related to account status, application progress, refund status, application errors, credit limit inquiries, and billing-related concerns.
  • Help propose localized UI and interaction design improvements for TikTok’s financial products to match user expectations in local markets.
  • Investigate and help resolve payment-related complaints such as payment failures, refunds, withdrawals, and binding issues.
  • Work with cross-functional teams (product managers, engineers, risk ops) to identify and escalate systemic issues.
  • Help categorize and analyze complaint tickets to identify trends and reduce inquiry volumes.
  • Support in process documentation and recommendations for operational efficiency improvements.
  • Participate in QA and SLA checks for complaint resolution workflows.
  • Stay up to date and actively learn ByteDance product features, policy guidelines, and compliance requirements.
  • Contribute to maintaining trust and safety standards by identifying and escalating risky or fraudulent behaviors.
    • Create a job alert for this search

    Kl • Bayan Lepas, Pulau Pinang, MY