Credit Controller Assistant

Credit Controller Assistant

Gutor Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few. Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

Responsibilities include managing customer accounts, chasing payments, resolving queries, maintaining accurate customer records and supporting the credit team in administrative tasks.

Essential duties and responsibilities :

• Promptly execute MyDSO Manager action tasks, such as sending payment reminders to customers and monthly account statements.
• Contact customers via phone, email or letter to follow up on outstanding invoices. Responsible for reducing delinquency for assigned accounts.
• Assist the credit team with opening new customer accounts and performing basic credit checks.
• Maintain accurate and up-to-date customer records, including credit limit, insurance limit and contact details. Provide customer service regarding collection issues and resolving customer disputes.
• Cooperate closely with credit teams and enlist support when needed to accelerate the collection process.

Secondary duties : initiate or contribute to process improvements and assist with ad-hoc projects (e.g., ERP testing).

The company is an equal opportunity employer and prohibits discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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