Head of Credit Control & Accounts Receivables

Overview

Position Summary

This is a hands-on leadership role responsible for managing the Accounts Receivable and Credit Control function. You will lead a team of credit controllers while partnering with offshore partners to deliver accounts receivable activities. The role requires a strategic mindset combined with operational excellence, focusing on process optimization, SLA management, and driving collection performance across a diverse regional portfolio.

We're looking for someone who is curious, focused on customer service and process improvement, and can handle a fast-paced environment while building strong stakeholder relationships.

Responsibilities

1. Team Leadership & Management

Direct management of the Credit Controller team based in Kuala Lumpur, create and maintain a great team environment – positive, engaging, supportive and with accountability

Ensure clear personal KPIs for all team members with weekly and monthly tracking and reporting

Provide coaching, development, and performance management for the credit control team, ensuring professional communication with clients at all times

Foster a collaborative team environment focused on customer service excellence, whilst also delivering the accuracy and timeliness to the customers

2. Process Design & Monitoring

Design and monitor effectiveness of standard operating procedures (SOPs) for the A / R and Credit Control teams

Ensure adherence to SLAs and maintain regular communication with offshore teams

Review and optimize all AR and Credit Control SOPs for efficiency and customer experience

Implement and oversee automation initiatives including (but not limited to) cash allocation and late payment processes

3. Financial Control & Risk Management

Drive proactive debt collection across the regional portfolio

Implement quarterly proactive credit risk assessments to mitigate write-off risk

Ensure timely allocation of cash

Manage customer escalations and resolve complex queries

Ensure compliance with financial policies and procedures across all markets

4. Performance Management & Reporting

Monitor and report on key performance indicators including DSO, aged debt, and collection targets

Oversee cash allocation processes ensuring 95% completion within 1 working day

Manage credit card charging processes with a minimum 99.5% first-attempt success rate

Ensure appropriate customer contact points across the entire debt portfolio, e.g. automated statements and payment reminders, monthly personal client calls etc.

5. Stakeholder Management

Build and maintain strong relationships with customers, operational teams, and offshore partners

Act as subject matter expert in client meetings and new client implementations

Collaborate with internal teams to resolve queries and improve processes

Represent the finance function professionally across all markets

Essential Requirements

Above all, this is a leadership role. This will require management of people, management of an off-shore delivery partner, leadership of a function, and leadership within the business. As this is a client facing role, professionalism is paramount.

Experience

Minimum 5 years experience across Credit Control and Accounts Receivable management, in a business to business environment

Proven experience in leading a team, and working with off-shore delivery partners

Experience working across multiple markets / jurisdictions

Strong background in process improvement and SOP development

Corporate Travel Agency experience would be beneficial

Technical Skills

Excel skills (pivot tables, vlookup)

Experience with Microsoft Dynamics (preferred)

Credit Card enhanced data handoff experience (beneficial)

Knowledge of credit control and debt collection processes

Core Competencies

Exceptional communication skills in English (written and verbal)

Strong customer service orientation with negotiation skills

Proven ability to work under pressure and meet deadlines

Analytical mindset with strong problem-solving capabilities

Detail-oriented with high accuracy standards

Adaptable with continuous improvement mindset

Are you ready to elevate your career in global travel management? Apply with FCM today!

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

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