Operations Executive [Hybrid - 4 Remote / 1 Office in KL]

Operations Executive (Hybrid - 4 Remote / 1 Office in KL)

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We're looking for someone to join our Research & Customer Success Team, while being responsible for :

• Scripting survey questions onto Vase.ai’s proprietary research platform
• Organising the translation of survey questions with third‑party translation houses
• Keeping the team’s active projects Kanban board updated with all relevant information
• Keeping Vase.ai’s knowledge base articles updated by writing new articles and updating old ones
• Keeping internal guides and documents updated
• Assisting in data processing and analysis
• Carrying out other operational and support tasks for the Research & Customer Success team where needed, for example : Supporting the Panel / Fieldwork team with data cleaning

This position is ideal for someone who :

What are we looking for

Apart from being an Amazing, Extraordinary, Fantastic human being, we are seeking for :

A plus would be :

The Process

Even though Artificial Intelligence is something that we really love, when it comes to your application we are a bit old school. With that being said, we manually go over every CV and try to provide tailor made feedback (no ChatGPT). For the Senior Consumer Insights Researcher it will look like this :

Onboarding

This will be your roadmap for the first 3 months. Although we’re a fully remote, we believe face‑to‑face learning makes onboarding much smoother, so the first two weeks will be at our Kuala Lumpur co‑working space (Co‑labs the Starling Mall), followed by weekly in‑person sessions.

1st Month

2nd Month

3rd Month

The Offer

Growth Path

While this role is not client‑facing, there are multiple pathways for growth in Vase.ai. The Operations Executive could potentially :

Seniority level

Entry level

Employment type

Full‑time

Industries

Market Research

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