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Customer Service Live Chat

Yaoyao Malaysia Info Tech Sdn BhdMid Valley City, WP Kuala Lumpur, Malaysia

3 days ago

Job description

Requirements

Achieve at least Diploma certificate
Fluent (listening, speaking, reading, writing) in English and Bahasa Malaysia. Additional language is a plus.
Has the ability to create and / or produce documents.
Good learning ability, communication skills, execution ability and comprehension ability.
Experience working in customer service teams, particularly for e-commerce platforms.
Reliable and pays close attention to detail.

Responsibilities

Manage the team of CS ICs and establish SOPs.

Responsible for the live chat communication (pre-sales & after-sales) of PH customers.

Responsible for the maintenance of private messages and comments on the brand's official social media.

Respond to customer needs in a timely manner, guide purchases, and improve customer retention and conversion of consultation.

Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.

Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.

Participate in cross-department / cross-team communication and promote the rapid resolution of various pre-sales and after-sales problems.

Closely coordinate with the international team, maintain consistency, and continuously improve customer satisfaction.

Benefits

EPF / SOCSO

Annual Leave

Medical Leave

Annual bonus

Performance Bonus

Rotational shift

Overtime pay

Training provided

Dynamic working environment

Skills

Typing Speed Problem-Solving Skills Communication Skills Product Knowledge Customer Empathy Multitasking Abilities

Important Information

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Customer Service • Mid Valley City, WP Kuala Lumpur, Malaysia

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