Regional Learning & Development, Quality & Compliance Manager

Overview

This role is responsible for determining and delivering learning, quality, and compliance initiatives that support Aspire Lifestyles’ global standards. It involves designing and implementing training programs, meeting compliance with internal and external requirements, and continuously improving service quality regionally across the business. The role works closely with Group, Regional & Local teams and stakeholders to manage audits, review, track & improve performance, and address risks. It plays a hands-on part in enhancing customer experience and operational effectiveness through practical execution and collaboration.

Responsibilities

LEARNING & DEVELOPMENT

• Align regional learning strategies with business goals and compliance needs (e.g., PCI DSS, ISO).
• Create innovative, blended learning solutions using best practices and external research.
• Develop customized regional learning offerings that reflect the brand and values of Aspire Lifestyles.
• Regional Champion for the use of technology and digital tools for learning accessibility and engagement.
• Measuring Performance & Impact : Evaluate regional learning effectiveness using Kirkpatrick Level 1–4 KPIs and business feedback; analyze training outcomes to identify gaps and improvement opportunities; develop and implement regional learning interventions; celebrate learning success and share best practices across teams & centres; ensure regional learning records are captured correctly & timeously by the LDs and monthly reviews.

CROSS-FUNCTIONAL COLLABORATION

QUALITY AND COMPLIANCE

SERVICE TRANSFORMATION

Required Work Experience

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