Retail Operations Lead

Talent Acquisition Specialist @World Mode Malaysia | Your Career, Our Client Solutions

We are seeking a skilled Retail Operations Lead to oversee and manage the operations of newly launched retail stores for international fashion brands. This role involves coordinating with multiple stakeholders; including clients, mall management, contractors, government agencies, and internal teams to ensure smooth store setup, operations, and performance. The ideal candidate will have a solid background in fashion / lifestyle retail, with hands‑on experience in store launches, merchandising strategies, and multi‑stakeholder management.

Key Responsibilities

• Oversee daily operations across multiple retail stores, ensuring compliance with company standards and client expectations.
• Lead the planning and execution of store setup, merchandising, and promotional strategies for new store openings.
• Serve as the primary point of contact for clients, providing updates and addressing operational needs.
• Liaise with mall management, contractors, government authorities, and internal teams to ensure smooth operations and compliance.
• Drive store performance improvement through operational audits, process optimization, and KPI tracking.
• Manage merchandising and promotional activities to meet brand standards and sales targets.
• Recruit, train, and coach store staff, fostering high‑performing teams.
• Monitor inventory levels, manage stock replenishment, and oversee logistics to maintain product availability.
• Prepare, analyze, and present performance reports and strategic recommendations to stakeholders.
• Ensure adherence to store policies, operational procedures, and safety regulations.

Requirements

From your better career consultancy - World Mode Malaysia by World Mode Holdings, Japan

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