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Customer Service Officer (Emergency Response)

Cretev Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

18 days ago

Job description

Requirements

Recognized DIPLOMA or equivalent
Willing and able to work on shift
Fresh graduates without experience but eager to learn are welcome

Responsibilities

To handle 999 incoming calls from callers relating to emergency cases, with objective providing assistant as quickly as possible.

To attend the 999 calls according to specified Response Centre practice and procedure.

To work to agreed productivity and quality standards (e.g. log in time, talk time, accuracy)

Benefits

RM1,800.00 - RM2,500.00 per month including allowances & OT

Health insurance

Opportunities for promotion

Professional development

Attendance bonus

Overtime pay

Performance bonus

Skills

Effective Communication Empathy

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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia