Multi-Category Retail General Manager (Department Store)

Michael PageKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Michael Page Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Multi-Category Retail General Manager (Department Store)

Michael Page Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Multi-Category Retail General Manager (Department Store) role at Michael Page

Strategic and commercial impact in retail
Leadership opportunity for a premium, high-profile store
Strategic and commercial impact in retail
Leadership opportunity for a premium, high-profile store

About Our Client

Our client is a leading international retailer renowned for its elevated shopping experience, curated lifestyle offerings, and deep heritage in premium departmental store operations. The brand is one of Kuala Lumpur's most prestigious retail destinations and brings a refined blend of fashion, luxury, and service excellence. With a strong commitment to quality, innovation, and customer-centricity, the company is setting new standards in the modern retail landscape of Malaysia. They are seeking for a seasoned and hands-on Store General Manager to lead the end-to-end operations of a premium departmental store.

Job Description

Oversee daily retail operations and ensure the store runs smoothly, efficiently, and in alignment with SOPs and company policies.

Drive monthly and annual sales, inventory, and store KPIs.

Collaborate closely with the Managing Director on budgeting, cost control, and P&L management.

Recruit, train, and lead a high-performing, service-oriented team that delivers exceptional customer experience.

Lead by example to uphold a high standard of Japanese-inspired service and retail professionalism.

Handle escalated customer service matters and ensure customer satisfaction and loyalty.

Maintain flexibility to work weekends, holidays, and outside standard hours when needed.

The Successful Applicant

Diploma or Degree in Retail Management, Hospitality, or related field.

At least 15 years of working experience in retail operations with at least 8 years in a managerial role within a departmental store environment.

Strong knowledge of store operations, P&L, budgeting, and team leadership.

Comfortable working in a multicultural or international retail setting.

Excellent communication skills in English, both written and spoken.

Strong leadership presence, people management skills, and a professional image.

Resilient under pressure with the ability to manage complex customer situations.

Willingness to work flexible schedules including weekends and public holidays.

What's On Offer

Step into a premium retail leadership role that positions you for future opportunities in luxury and international retail environments.

Be part of redefining customer experience standards and shaping the next generation of high-end department store retail in Malaysia.

Contact : Eve Khor

Quote job ref : JN-

Seniority level

Director

Employment type

Full-time

Job function

Sales and Marketing

Industries

Retail, Consumer Services, and Food and Beverage Services

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