Retail Supervisor | Timberland

Overview

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Join Timberland | Powered by GMG

Built for the Bold. Lead with Purpose. Shape the Future. At GMG, we do more than retail — we lead with impact. With over 45 years of heritage and 120+ global and homegrown brands under our belt, GMG is one of Asia and the Middle East’s most dynamic well-being companies. We proudly represent icons like NIKE, The North Face, Columbia, VANS — and Timberland, the original outdoor lifestyle pioneer.

Timberland isn’t just about boots. It’s about building something that lasts — from product to purpose. Now, we’re searching for bold leaders to join our journey.

Your Role : Retail Supervisor – Timberland Malaysia

As a Timberland Retail Supervisor, you're more than a team leader — you’re a mentor, a motivator, and a brand ambassador. You’ll be instrumental in driving operational excellence, inspiring your team, and delivering an unmatched customer experience grounded in the Timberland values of craftsmanship, sustainability, and authenticity. Specifically, we are looking for people that are located around Design Village Outlet Mall, Mitsui Outlet Park KLIA, Mid Valley Southkey JB, Sunway Pyramid & KLCC.

Responsibilities

• Lead the Team, Elevate the Experience
• Coach, motivate, and develop a team of Retail Associates to meet sales goals and service standards
• Lead by example on the floor — from customer engagement to product storytelling
• Foster a culture of teamwork, accountability, and continuous improvement
• Drive Sales and Store Performance
• Achieve and exceed KPIs : sales targets, ATV (Average Transaction Value), UPT (Units Per Transaction), and conversion
• Analyze sales data and customer insights to optimize store performance
• Build lasting customer relationships through consistent, premium service
• Ensure Operational Excellence
• Oversee all store operations : inventory, stock replenishment, cash handling, and visual merchandising
• Support the Store Manager in scheduling, reporting, and team management
• Ensure compliance with loss prevention protocols and company policies
• Champion the Timberland Brand
• Lead in-store activations, product launches, and seasonal campaigns
• Embed Timberland’s core values in daily operations : authenticity, courage, integrity, and purpose
• Be a role model in driving conversations around sustainability and outdoor culture

Who We’re Looking For

You lead with passion, integrity, and purpose. You're the type of person who can inspire a team and connect with customers on what truly matters. We’re looking for someone who is :

Why Timberland x GMG?

When you lead with us, you join a global movement with room to grow and impact to make.

Built for the Bold

If you believe in purpose, progress, and leading from the front — you belong with Timberland.

Apply now and take the next step in building something that lasts.

Timberland. Built for the Bold.

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