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Customer Service Executive | Mandarin Speaker

Agensi Pekerjaan Skillset Sdn BhdPetaling Jaya, Selangor, Malaysia

19 days ago

Job description

Requirements

Excellent communication and writing skills in Mandarin, English, and Bahasa Malaysia.
SPM leavers are encouraged to apply.
Able to work on rotational shifts.
Prior working experience in the call service industry will be an added advantage.
Good problem-solving skills and ability to perform in a high-paced working environment.

Responsibilities

Attend to and resolve customer / client questions or complaints via phone call, email, or live chat.

Regularly contacting customers to ensure their experience with a product or service is satisfactory.

Make direct calls from customers to the appropriate department when necessary.

Ensure a positive attitude towards customers at all times.

Possess a strong understanding of the company's products.

Keep records of customer interactions.

Benefits

KPI allowance

Night shift allowance

Training is provided

Skills

Fluency in Mandarin Problem-Solving Communication Skills

Important Information

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Customer Service Executive • Petaling Jaya, Selangor, Malaysia