Requirements
- Excellent communication and writing skills in Mandarin, English, and Bahasa Malaysia.
- SPM leavers are encouraged to apply.
- Able to work on rotational shifts.
- Prior working experience in the call service industry will be an added advantage.
- Good problem-solving skills and ability to perform in a high-paced working environment.
Responsibilities
Attend to and resolve customer / client questions or complaints via phone call, email, or live chat.Regularly contacting customers to ensure their experience with a product or service is satisfactory.Make direct calls from customers to the appropriate department when necessary.Ensure a positive attitude towards customers at all times.Possess a strong understanding of the company's products.Keep records of customer interactions.Benefits
KPI allowanceNight shift allowanceTraining is providedSkills
Fluency in Mandarin Problem-Solving Communication Skills
Important Information
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