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Customer Service Executive | Mandarin Speaker

Customer Service Executive | Mandarin Speaker

Agensi Pekerjaan Skillset Sdn BhdPetaling Jaya, Selangor, Malaysia
17 hari lalu
Penerangan pekerjaan

Requirements

  • Excellent communication and writing skills in Mandarin, English, and Bahasa Malaysia.
  • SPM leavers are encouraged to apply.
  • Able to work on rotational shifts.
  • Prior working experience in the call service industry will be an added advantage.
  • Good problem-solving skills and ability to perform in a high-paced working environment.

Responsibilities

  • Attend to and resolve customer / client questions or complaints via phone call, email, or live chat.
  • Regularly contacting customers to ensure their experience with a product or service is satisfactory.
  • Make direct calls from customers to the appropriate department when necessary.
  • Ensure a positive attitude towards customers at all times.
  • Possess a strong understanding of the company's products.
  • Keep records of customer interactions.
  • Benefits

  • KPI allowance
  • Night shift allowance
  • Training is provided
  • Skills

    Fluency in Mandarin Problem-Solving Communication Skills

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    Customer Service Executive • Petaling Jaya, Selangor, Malaysia