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Customer Service Coordinator

Agensi Pekerjaan JEV Management Sdn. Bhd on behalf of BPO companyMalaysia

1 day ago

Job description

Agensi Pekerjaan JEV Management Sdn. Bhd on behalf of BPO company is hiring a Full time Customer Service Coordinator role in Iskandar Puteri, Johor Darul Ta'zim. Apply now to be part of our team.

Job summary :

Looking for candidates available to work :
Monday : Morning, Afternoon
Tuesday : Morning, Afternoon
Wednesday : Morning, Afternoon
Thursday : Morning, Afternoon
Friday : Morning, Afternoon
Saturday : Morning, Afternoon
Sunday : Morning, Afternoon
No experience required for this role
Expected salary : RM2,800 per month

Job Requirements :

Minimum qualification of SPM or its equivalent

Proficiency in both English and Malay (spoken and written)

Willing to work on a 24-hour rotational shift (9-hour shift including a 1-hour break)

Required to work 6 days per week, including weekends, with 1 rotational off day

On-site attendance at Medini 7 Office is mandatory

Responsibilities :

Handle customer enquiries across phone, chat, and email platforms

Resolve customer issues related to e-hailing services, food delivery, and other service areas

Assist with order modifications, cancellations, and refund requests

Effectively communicate any changes in company policies to customers

Ensure compliance with company procedures and uphold customer service quality standards

Remuneration & Benefits :

Basic salary up to RM2,800

Statutory contributions to EPF, SOCSO, and EIS

12 days of annual leave and 14 days of medical leave (pro-rated)

1-month paid training will be provided

Complimentary shuttle service available at selected pick-up points

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Customer Service • Malaysia