Assistant Manager, Cards

Key Responsibilities

• Constantly identify new sales strategies and approach to increase individual and team achievements
• Participate, plan and support sales activities.
• To ensure application forms are duly completed prior to submission.
• To ensure all relevant income documents are obtained from customer to adequately support the application
• To practice best sales practice and deliver excellent customer service
• To ensure all customers' enquiries and complaints are handled promptly and efficiently.
• Unresolved complaints are to be escalated immediately to his / her supervisor
• To ensure no misrepresentation of product features, pricing, promotions and processes
• To conduct day to day responsibilities with full knowledge and perform the task within the guidelines of AML

Sales Compliance Guidelines

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