Central Services Engineer
Bluecube Technology Solutions - An Ekco CompanyKuala Lumpur, Kuala Lumpur, Malaysia14 hours ago
Job descriptionManage tickets by ensuring communication with internal and external contacts on progress / updates. Troubleshoot backup issues and configure new backup solutions. Mentor and train new central services engineers and staff members when they join the team. Communicate issues internally through daily check‑ins and weekly meetings with other departments. Coordinate with 3rd‑party vendor support in relation to our supported systems. Ensure you are working toward your weekly goals assigned by the Line Manager. Ensure the highest % of patch compliance across client sites. Maintain / modify scripts and monitors. Document changes and processes in our documentation solution when required. Communicate with internal departments on changes that may affect their daily work. Ensure that all endpoints and servers are protected through an antivirus solution. Experience – Must have worked as a Tier / Level 2 support engineer with a minimum of 4 years in an IT environment, preferably with a managed services provider. Communication, Oral – Speaks English clearly, listens and clarifies, responds well to questions, demonstrates group presentation skills, and participates in meetings. Communication, Written – Ability to communicate in writing clearly in English, edit work for spelling and grammar, vary style to meet needs, and present numerical data effectively. Clearly document everything that is created. Problem Solving – Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem‑solving situations. Business Ethics – Treats people with respect, keeps commitments, inspires trust, works with integrity and ethics, and upholds organizational values. Team Builder – Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem‑solving situations. Analytical Skills – Ability to use thinking and reasoning to solve a problem. Work ethic – Aims to complete projects to the highest possible professional standards. Advanced support of Office 365, Azure, Active Directory and MS Office. Administration of Windows Server OSes and virtualisation. Azure Virtual Desktop knowledge an advantage. Working knowledge of RMM systems – Datto. Knowledge of Windows and Mac OS – configuration and troubleshooting. Knowledge of troubleshooting mobile devices for mail configuration and MFA. Knowledge of networking hardware – switches, Wi‑Fi, network firewalls and routers. Knowledge of peripherals used by our clients (docks, mice, monitors, etc.). Knowledge of networking principles and administration of firewalls. Employee Assistance Programme (EAP) – access to dedicated mental health, emotional wellbeing and general advice. EkcOlympics – a global activity for fun. Learning & development – unlimited access to Pluralsight learning platform. Growth opportunities (also internationally). Microsoft’s 2023 Rising Star Security Partner of the year. VMware & Veeam top partner status. Ranked as 4th fastest growing technology company in Deloitte Fast 50 Awards. Committed to cultivating an environment that promotes diversity, equality, inclusion and belonging. Recognise the value of internal mobility and encourage opportunities for internal development & progression. Flexible working with a family‑friendly focus at the core of our company values.
Position Summary
This position requires the knowledge and ability to maintain and configure backup solutions for clients, proficiency with Kaseya 365 products (Autotask and Datto), and vast knowledge of client environments and solutions. The role will involve partial UK hours.
Role
- Manage and report on client IT environment & backups.
- Create and manage automations generated within Datto.
- Create and manage monitors generated within Datto.
- Handle any internal requests / issues relating to our products.
- Liaise with deployments, projects, sales and support department when required.
- Manage patching for all clients for firewalls, servers and endpoints.
- When all monitoring and alerting tickets are remediated, work on support issues and requests.
Responsibilities
Requirements
IT Skills
Benefits / Perks
Why Ekco
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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Service Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia
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