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Customer Services Executive
Palm Logistics Sdn BhdKlang, Selangor, Malaysia13 days ago
Job descriptionMust be willing to work in Klang, Selangor Preferably with experience in Freight Forwarding, Customs Clearance (Forwarding), or a related field Full-time position(s) available Handle daily export and import shipments (ocean and air), including booking, documentation, and related operational tasks Coordinate with terminal operators, slot owners, ocean carriers, co-loaders, truckers, warehouses, and other stakeholders to ensure timely and smooth shipment deliveries to clients Prepare and proofread freight forwarding documents—such as House Bill of Lading, Master Bill of Lading, insurance certificates, and other shipping documents—accurately and on time, according to client requirements Liaise with clients, ocean carriers, co-loaders, and overseas agents to verify and finalize all freight forwarding documentation Customs Clearance documentation and operation handling process. Ensure accuracy and completeness of all documents required for customs clearance. Monitor shipment departure dates and ensure completion of the full documentation process Send pre-alerts to clients and overseas agents upon shipment departure Manage incoming pre-alerts from overseas agents and coordinate with local vendors, clients, and agents regarding quotations and shipment arrangements Organize and upload all shipping documents and data into internal and external systems as required Utilize Westports and Northport systems to execute shipment processes Escalate critical issues to the reporting manager in a timely manner Prepare and submit monthly reports to internal and external stakeholders Respond promptly and professionally to customer inquiries, resolve issues, and handle complaints. Support additional tasks related to shipment clearance as needed Perform any other duties or responsibilities assigned by Management EPF / SOCSO Medical and Hospitalisation Leave Annual Leave. Working Hours : Monday – Friday (8.30am-5.30pm)
Requirements
- Proficient in English, Bahasa Malaysia, and Mandarin (both written and verbal)
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Responsibilities
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Skills
Communication Skills Problem-Solving Skills Patience Time Management
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Customer Service Executive • Klang, Selangor, Malaysia