This job offer is not available in your country.
Quality Assurance Executive (Cantonese Speaker)
TelecontinentKuala Lumpur, Kuala Lumpur, Malaysia23 days ago
Job descriptionFresh graduate are encouraged to apply Strong understanding of call center operations, customer service best practices, and multichannel support dynamics. Experienced in quality assurance within a call center or customer service environment, with a focus on both voice and non-voice channels are added advantage. University education or diploma, preferably in a related discipline Excellent written and verbal communication skills in English & Mandarin and Cantonese (skill in written Mandarin and Cantonese would add advantage) due to the nature of the market served. Strong analytical, decision making and problem-solving skills, with attention to detail. Adaptability, initiative & stress tolerance Ability to provide constructive feedback and guidance to team members. Proficiency in MS Office (PowerPoint and Excel) and call center software / tools. Basic : RM3,000 — RM5,000 (Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process) Attendance allowance : RM100 (Subject to project assigned / any if applicable) KPI allowance : up to RM500 (Subject to project assigned / any if applicable) Annual salary increment & performance bonus Medical & hospitalization covered EPF, SOCSO and EIS covered External training will be provided and potential career progression opportunities 9 : 00am - 6 : 00pm / 10 : 00am - 7 : 00pm Monday - Friday Working hours are subject to change based on business and operational requirements. Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur (Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance)) Entry level Full-time Customer Service Outsourcing and Offshoring Consulting
Quality Assurance Executive (Cantonese Speaker)
Telecontinent Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities
- Monitor and evaluate voice and non-voice customer interactions to ensure quality standards.
- Provide constructive feedback to agents and support performance improvement.
- Collaborate with training teams to develop coaching materials and conduct skill-enhancement sessions.
- Analyze customer feedback and interaction data to improve service quality.
- Identify process gaps and recommend improvements for operational efficiency.
- Ensure compliance with internal policies, legal requirements, and industry standards.
- Prepare quality reports highlighting trends and areas for improvement.
- Work closely with Operations and other departments to drive customer service excellence.
Job Requirements
Job Benefits
Seniority level
Employment type
Job function
Industries
#J-18808-Ljbffr
Create a job alert for this search
Quality Assurance Executive • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs
BPO and Technology Solutions provider where innovation meets excellence.As we continue our rapid expansion, we are seeking an experienced and dynamic.
Quality Assurance & Training Manager.This role ...Show moreLast updated: 30+ days ago
BPO and Technology Solutions provider where innovation meets excellence.As we continue our rapid expansion, we are seeking an experienced and dynamic.
Quality Assurance & Training Manager.This role ...Show moreLast updated: 20 days ago 
Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating an...Show moreLast updated: 6 days ago
- Promoted
Quality Assurance Specialist
NovartisSelangorMalaysia, Selangor, Malaysia Quality Assurance Specialist at Novartis.Manages quality aspects and projects within the area of responsibility.Ensures and supports overall GxP conformity and compliance with the Novartis Quality ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Senior Supplier Quality Engineer
TelecontinentKlang City, Selangor, Malaysia Senior Supplier Quality Engineer.Get AI-powered advice on this job and more exclusive features.This range is provided by Telecontinent.
Your actual pay will be based on your skills and experience — ...Show moreLast updated: 5 hours ago
Quality Assurance & Training Manager
SummitNext Technologies Sdn BhdPetaling Jaya, Selangor, MalaysiaQuick Apply
- Promoted
Sampling Quality Assurance - Training and Quality - Mandarin Speaker (Malaysia)
TikTokKuala Lumpur, Malaysia Sampling Quality Assurance - Training and Quality - Mandarin Speaker (Malaysia) – TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Be among the first 25 applicants Respon...Show moreLast updated: 29 days ago
- Promoted
Quality Assurance Lead
Tata Consultancy ServicesPutrajaya, Malaysia Establish test strategy documents based on allocated project Responsible for managing test activities and aligning to Company Quality Engineering practices Ensure that agreed test objectives are me...Show moreLast updated: 6 days ago
- Promoted
Enterprise Project Manager
CanonicalSeremban, Negeri Sembilan, Malaysia Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our...Show moreLast updated: 27 days ago
- Promoted
Executive, Quality Assurance
Malaysia AirlinesKuala Lumpur, Malaysia Assistant Manager, Quality Assurance.Assist in implementing quality assurance programs, audits, and compliance monitoring to ensure adherence to CAAM regulations and company standards.Assist the Ma...Show moreLast updated: 6 days ago
- Promoted
Manager, Quality Assurance Analyst (Name Screening)
OCBCKuala Lumpur, Malaysia Manager, Quality Assurance Analyst (Name Screening).OCBC KL Eco City, Federal Territory of Kuala Lumpur, Malaysia Overview.
As Singapore’s longest established bank, we have been dedicated to enablin...Show moreLast updated: 6 days ago
- Promoted
Senior Associate - Quality Assurance
AIA Shared ServicesCyberjaya, Selangor, Malaysia Senior Associate - Quality Assurance.At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's li...Show moreLast updated: 30+ days ago
QA Manager (BPO)
SummitNext Technologies Sdn BhdKuala Lumpur, MalaysiaQuick Apply
- Promoted
Quality Assurance Test Lead
Allianz TechnologyKuala Lumpur, Malaysia Quality Assurance Test Lead at Allianz Technology.This position will play a primary role in planning, implementing, leading and executing all aspects of Quality and Testing.The role requires hands-...Show moreLast updated: 30+ days ago
- Promoted
Quality Process & Assurance Executive
Heineken Malaysia BerhadPetaling Jaya, Malaysia Quality Process & Assurance Executive at Heineken Malaysia Berhad.Safety operate, maintain and calibrate laboratory equipment as per standards.
Evaluate effectiveness and efficiency of laboratory eq...Show moreLast updated: 30+ days ago
- Promoted
Senior QA Engineer
Global BlueKuala Lumpur, Kuala Lumpur, Malaysia Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Global Blue.Nature and aim of the position.
If you enjoy fast-paced Agile environments where your har...Show moreLast updated: 30+ days ago
QA Executive
Alpha Iota BPO Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaQuick Apply
- Promoted
- New!
Quality Assurance Lead
DXC TechnologyPetaling Jaya, Selangor, Malaysia IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.The world's largest companies and public sector organizations trust DXC to deploy s...Show moreLast updated: 5 hours ago
- Promoted
- New!
Quality Assurance Lead
DXC Technology Inc.Petaling Jaya, Selangor, Malaysia Job Description : • • • •DXC Technology • • helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalabil...Show moreLast updated: 5 hours ago
- Promoted
Executive, Quality Assurance
AFFIN GroupKuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia — Executive, Quality Assurance.Get AI-powered advice on this job and more exclusive features.
Create the future with Affin! You too can make...Show moreLast updated: 30+ days ago
- Promoted
Quality Assurance Documentation Assistant
EmersonNilai, Negeri Sembilan, Malaysia Quality Assurance Documentation Assistant.Quality Assurance Documentation Assistant.Quality Assurance Documentation Assistant.
Quality Assurance Documentation Assistant.Get AI-powered advice on this...Show moreLast updated: 30+ days ago