Lead, Contract Management Services, Technology

Lead, Contract Management Services, Technology

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Strategy

• Support the Head, CMS in continuing the development of the target operating model and strategy for delivering CMS services across the Bank and across all categories in alignment with the bank’s overall procurement lifecycle objectives.
• Support the development of the overall CMS framework to ensure clear roles and responsibilities especially on work allocation between category, supplier management and sourcing teams. This includes defining and providing clarity on the scope and value proposition of Contract Management Services.
• Lead and influence senior engagements with Business / Functions on buy-in of the TOM.
• Represent the function to drive and support continuous improvement initiatives and in Refinement Forums. This includes requirements gathering, prioritisation of SCM / business / function requirements, adoption, support adhoc system testing and collaborating with key stakeholders on key initiatives involving digital transformation and enablement to align with the bank goals.
• Support the ideation and development of technology advancement (AI, automation, tooling) to enhance and drive the CMS capability.

Business

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the-art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

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