Call Centre Trainer (China Market) -Immediate Hiring

Call Centre Trainer (China Market) - Immediate Hiring

As the Call Centre Trainer, you will play a pivotal role in enhancing the skills and knowledge of call centre agents. Your responsibilities will include conducting product knowledge training, refresher courses, and on-the-job assessments. You will collaborate closely with clients and project teams to update and develop training materials that align with industry best practices. Additionally, you will monitor operational performance, initiate advanced training based on assessments, and provide comprehensive training and support to new hires.

Key Responsibilities

Training Delivery

• Conduct product knowledge training, refresher courses, and on-the-job assessments to ensure call centre agents are well-prepared and up-to-date with current practices.
• Provide on-the-job training and assessments for new hires and existing staff.
• Ensure comprehensive training and support for new hires to effectively integrate them into their roles and meet performance expectations.

Training Material Development

Collaboration and Calibration

Administrative Responsibilities

Qualifications

Educational Background : Possess at least Diploma and above, in any field. SPM graduates may be considered if they have relevant working experience.

Experience : At least 1 year of experience as Trainer in call centre environment is required. Candidates with Six Sigma / COPC certification are highly preferred.

Skills

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