(A) Cloud Support Engineer

Overview

An international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers vertical markets and apply the skills of our employees in modernizing key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

The Role : As Cloud Support Engineer, you will be joining the systems engineering team and will be focused on the delivery of a wide range of technology solutions, including innovative technologies such as : VMware and Microsoft Virtualization, Microsoft Core solutions, M365 and Azure, System Infrastructure (Server / Storage / Backup), and many other solutions to Logicalis customers on a consultative basis.

Responsibilities

• Provide troubleshooting and workaround solution for software related issue on an ongoing basis to the customer.
• Provide installation, configuration and support for technology solutions based on client requirements.
• Work with project manager to deliver the project in accordance to project management SOP.
• Provide customer support and direct quality assurance for all projects assigned by the Technical Service Manager.
• Provide 24x7 standby duty based on the duty roaster to all existing system maintenance customers.

Qualifications & Experience

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