Lead Technical Support Engineer (Contract On-site)

TapwayPetaling Jaya, Selangor, Malaysia

30+ days ago

Job description

This job is a Senior Technical Support Engineer where you'll ensure smooth operations of an AI-driven system at a busy mall. You might like this job because it offers a vibrant work environment, great pay, and growth in the exciting AI industry!

Great growth potential in a fast-growing AI and Cloud industry
Employment Type : Contract for 1 year with shift rotation (6 days per week)
Potential for renewal depending on project basis and performance
Project type : ANPR (Automatic Number Plate Recognition)
6 days working with 1 day off (OT will be provided)
Morning shift and night shift rotation

Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.

Thus, we are looking for an Technical Support Engineer to :

Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.

Act as the primary escalation point for complex technical issues.

Coordinate troubleshooting efforts and assign tasks to technical support staff.

Liaise with the mall’s facility management team and vendors for maintenance and repair schedules.

Liaise with Tapway’s personnel for knowledge transfer and L3 troubleshooting / rectification

Ensure compliance with SLAs, uptime requirements, and incident response times.

Provide weekly / monthly reports on system performance, issues encountered, and resolution actions.

Conduct training and guidance for junior technical support staff.

Document system updates, fixes, and modifications for reference.

Job Requirements

Basic knowledge of computer networking and operating systems

2-3 years experience in technical support fields or project management.

Basic software or programming knowledge and basic Network configuration , such as SQL (optional), IP Networking, IP Camera Setting or Linux Operating System

Possess good software and hardware troubleshooting skills .

Must have own transport to travel to client's sites

Must be willing to work on short notice outside of work hours

Team player and able to deliver solutions within a tight timeline.

Good communication skills in written and spoken English and Bahasa Malaysia.

Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others

An unending willingness to learn

Strong leadership qualities

Must be willing to work in a highly dynamic and challenging technology company environment.

Skills

Technical Support

Troubleshooting (Problem Solving)

Hardware Troubleshooting

SQL (Programming Language)

Company Benefits

Medical Insurance

Medical insurance coverage

Free coffee and open pantry!

Unlimited coffee supplies in the pantry (we love coffee)

Parking

Free parking at the office

Yearly Optic / Dental allowance

Medical Checkup

Yearly medical checkup allowance

Hybrid mode!

We are working remotely thrice a week, and working at the office 2 days.

Tapway leverages the power of AI Vision and IoT technologies to transform the physical world through automation.By leveraging connected sensors and Artificial Intelligence (AI) technologies, businesses can now track behavior of people, vehicles and assets in order to improve customer experience, streamline business operation and enhance security.Tapway leverages Video Artificial Intelligence technologies and...

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Technical Support Engineer • Petaling Jaya, Selangor, Malaysia

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