Customer Service Representative (WFH, ENG & Hindi)

Hiredly XKepong, Kuala Lumpur, Malaysia

16 days ago

Job description

Customer Support & Issue Resolution

Provide timely, accurate, and professional responses to customer inquiries with empathy.

Handle a high volume of interactions efficiently while clarifying complaints and offering solutions.

Identify and escalate complex issues to internal teams (tech support, compliance, fraud, etc.) and follow up on unresolved cases.

Product Knowledge & User Education

Maintain an in-depth understanding of products and services (spot trading, futures, P2P, staking, etc.).

Guide users through account setup, KYC, deposits / withdrawals, and trading processes.

Proactively educate users on platform updates, new features, and security practices

Compliance, Security & Risk Management

Adhere to internal protocols and regulatory compliance guidelines.

Monitor and report suspicious behaviours, scams, or fraud attempts.

Ensure all interactions align with security best practices.

Collect user feedback and report recurring issues for product improvement.

Document customer interactions and maintain accurate case logs.

Provide support in multiple languages as required, prioritizing bilingual or multilingual service

(Apply now at #J-18808-Ljbffr

Create a job alert for this search

Customer Service Representative • Kepong, Kuala Lumpur, Malaysia

Related jobs

Promoted

Customer Service (Banking - Mand Eng)

Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia

Customer Service (Banking - Mand Eng).Agensi Pekerjaan JobScoper Sdn.Customer Service (Banking - Mand Eng) role focused on assisting customers with self-service and digital banking channels, handli...Show moreLast updated: 21 days ago

Promoted

Customer Service Representative

HTC Global ServicesKuala Lumpur, Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from HTC Global Services.Senior Consultant - TCMG at HTC Global Services. Operate efficiently in a high-vo...Show moreLast updated: 30+ days ago

Promoted

E-Commerce Customer Service Representative

Comfy Chic Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia

To deliver excellent customer service by managing customer inquiries, return and refund requests, and all order-related issues in a professional and timely manner. This role ensures smooth communi...Show moreLast updated: 2 days ago

Promoted

Customer Service (Thai Speaker)

STARTEKSelangorMalaysia, Selangor, Malaysia

Handle inbound calls, emails, and live chats.Thai-speaking customers regarding our products and services.Collaborate with internal teams. CSAT), first call resolution (FCR), and average handling tim...Show moreLast updated: 7 days ago

Promoted

Customer Service Representative (WFH, ENG & Hindi)

Hiredly XShah Alam, Selangor, Malaysia

Customer Support & Issue Resolution.Provide timely, accurate, and professional responses to customer inquiries with empathy. Handle a high volume of interactions efficiently while clarifying complai...Show moreLast updated: 16 days ago

Promoted

Customer Service Representative (Mandarin Speaking) | Remote / WFH | Shifting

Emapta GlobalSeri Kembangan, Selangor, Malaysia

Be among the first 25 applicants.Turn every conversation into a connection.Be the trusted guide who helps customers feel secure in every transaction and confident in every click.Build your global c...Show moreLast updated: 16 days ago

Promoted

Advisor I, Customer Service – Indian

ConcentrixPetaling Jaya, Selangor, Malaysia

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer serv...Show moreLast updated: 30+ days ago

Promoted

Customer Service Executive

Atlas CopcoShah Alam, Selangor, Malaysia

We are hiring Customer Service Executive to join our team in Shah Alam.To provide exclusive service to customers based on their requirement before, during and after a purchase.Serves customers by p...Show moreLast updated: 30+ days ago

Promoted

Customer Service Representative | Global MLM Industry | Bangsar South, KL (Ref : AF)

TWY Search International Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

We are representing a global MLM company in search of a Customers Service Representative.This role provide front-line support to members and distributors by handling product inquiries, order proces...Show moreLast updated: 16 days ago

Promoted

Customer Service (Mandarin - Banking) Urgent Hire

Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia

Customer Service (Mandarin - Banking) Urgent Hire.Agensi Pekerjaan JobScoper Sdn.Be among the first 25 applicants.Handle inbound and outbound calls, emails, and live chats related to banking produc...Show moreLast updated: 16 days ago

Promoted

Customer Service (客户服务代表) (Hybrid Mode) - up to 4.5k - Urgent Hiring!

BrainHunters Workforce Solutions Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

BrainHunters Workforce Solutions Sdn Bhd – Kuala Lumpur, Kuala Lumpur.Previous working experience in customer service, or customer service-related fields is an added advantage but not necessary.Pos...Show moreLast updated: 30+ days ago

Promoted

Customer Service Representative

ConcentrixKajang Municipal Council, Selangor, Malaysia

Concentrix is seeking a Customer Service Representative to handle inquiries via live chat, email, and phone, following SOP to ensure high-quality support. Show empathy by listening to customer needs...Show moreLast updated: 21 days ago

Promoted

Customer Service Representative (Mandarin Speaking)

Emapta GlobalShah Alam, Shah Alam, Malaysia

Be the Voice of Trust in the Future of Finance.Step into the world of fintech where every conversation builds confidence. In this role, your communication skills will bridge borders, support custome...Show moreLast updated: 30+ days ago

Promoted

Urgent Hiring - Customer Service (Banking - Mand Eng Speaker)

Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia

Urgent Hiring - Customer Service (Banking - Mand Eng Speaker).Urgent Hiring - Customer Service (Banking - Mand Eng Speaker). Agensi Pekerjaan JobScoper Sdn.Be among the first 25 applicants.Assist an...Show moreLast updated: 30+ days ago

Promoted

[URGENT] Banking Customer Service (Up to 4k | Fresh Grad | 5 days / week) P13

ACHIEVE GroupKuala Lumpur, Kuala Lumpur, Malaysia

URGENT) Banking Customer Service (Up to 4k | Fresh Grad | 5 days / week) P13.Near Ampang Park LRT (Walking Distance).Customer Service / Call Centre. Handle inbound calls only from Singapore customers....Show moreLast updated: 5 days ago

Promoted

Customer Service Representative (Mandarin / Cantonese)

ENVO BPO SERVICES SDN BHDPetaling Jaya, Selangor, Malaysia

This job is all about helping customers with their questions and concerns over the phone and email.You might like this job because you’ll get to assist people while using your Mandarin or Cantonese...Show moreLast updated: 16 days ago

Promoted

Customer Service Representative (WFH, Eng & Mandarin)

Hiredly XPetaling Jaya, Selangor, Malaysia

Promoted

Customer Service Specialist (Hindi / English)

BinanceKuala Lumpur, Kuala Lumpur, Malaysia

Binance Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registere...Show moreLast updated: 30+ days ago