Customer Experience Associate

ARBA TravelGelang Patah, Johor, Malaysia

30+ days ago

Job description

Customer Experience Associate

ARBA Travel marries humane with technology to build a better travel experience. We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide.

We work only with A-Talent. We favor hiring from diverse backgrounds, not just in tourism! Our team spans various disciplines from top universities worldwide : Finance, Engineering, Political Economy, Biotech, Actuarial Science, Computer Science, Sales, Digital Marketing, Islamic Studies, and Tourism.

Your Mission

You are responsible for delivering gold standards customer experience by designing the perfect ARBA Customer Journey during Pre-Trip, During Trip & Post-Trip.
As the friendly face behind the screen, you'll be the go-to guru for ARBA Travellers seeking assistance. Whether they reach out via WhatsApp, email, or phone call, your mission is to dazzle them with your quick wit and unwavering helpfulness.

Skillsets & Requirement

Empathy is a must : It is very important for ARBA Travel’s Customer Experience to have decent sensibility when offering consultation, troubleshooting, listening to customer’s concern or when resolving any issues.

Good in communication : You are good at choosing the right words on the right time to the right person.

EPF, SOCSO

Health allowance

Cost of living allowance

Work-From-Anywhere Days

Join Company’s Domestic or Oversea trip

Access to growth courses.

We are hiring urgently ! If you’re passionate about delivering exceptional customer experiences and are ready to start immediately, we’d love to hear from you. Apply today and be part of ARBA’s journey!

We are an equal opportunities employer and welcome applications from all qualified candidates.

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Associate Associate • Gelang Patah, Johor, Malaysia

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