Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)
Ten GroupGeorge Town, Penang, Malaysia30+ days ago
Job descriptionFluency in Cantonese, Mandarin & English (both spoken and written) Strong customer service experience, ideally in luxury, hospitality, or concierge services Excellent time management & multitasking skills — you’ll be handling multiple high-priority requests Calm and professional demeanor, even under pressure Independent, self-motivated, and accountable – especially in a remote, overnight setting A passion for solving problems, helping others, and exceeding expectations Familiarity with APAC markets, especially Greater China, is a plus Experience supporting high-net-worth or VIP clients is highly valued This is a full-time remote position based in Malaysia Working hours : 10 : 00 PM to 7 : 00 AM (MYT), including weekends and public holidays You must have the legal right to work in Malaysia Fluency in Mandarin, Cantonese, and English (spoken and written). Exceptional verbal and interpersonal skills, able to communicate calmly and professionally with both members and suppliers at all times. Strong ability to work independently and deliver high-quality results with minimal supervision. A genuine commitment to customer satisfaction, with a proactive attitude and willingness to go the extra mile to get the job done. Excellent problem-solving skills, with the tact and diplomacy needed to handle complex situations effectively. Outstanding time management and multi-tasking abilities to juggle multiple priorities simultaneously. Strong attention to detail and a drive to meet deadlines and maintain high standards. Enthusiasm for working in a complex, fast-paced, and dynamic environment. Experience supporting Ultra High Net Worth (UHNW) clients in customer service, dining, ticketing, or hospitality is a plus. Adaptability to change and evolving environments. Ability to work independently while demonstrating accountability. Global exposure : Work with colleagues and members from around the world Remote flexibility : Enjoy work-from-home convenience while engaging with elite clients Generous rewards : Monthly “Treats on Ten” (surprises on the 10th of every month!) 3 extra days of annual leave in your 3rd year 1 full month of paid sabbatical leave every 5 years Ten Loyalty Rewards Program — think of it as “extra spending money” for your next adventure Work-from-anywhere holiday program (use any of our 20+ global offices) A workplace that celebrates diversity , values your ideas, and invests in your development
Overview
Location : Malaysia (Fully Remote)
Languages : Cantonese, Mandarin & English (Fluent)
Shift Hours : 10 : 00 PM – 7 : 00 AM MYT, Monday to Sunday, including Public Holidays
Join the World’s Leading Luxury Lifestyle Company
Are you passionate about creating unforgettable experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy helping people live better, more fulfilled lives?
As a Lifestyle Manager on our Overnight Team, you’ll work with high-net-worth members across APAC, using your creativity, resourcefulness, and cultural knowledge to deliver world-class service — whether that’s securing last-minute travel arrangements, sourcing sold-out concert tickets, or recommending the perfect birthday dinner spot in Hong Kong.
At Ten Group, no two days are ever the same. You’ll be part of a global network of service experts, powered by innovative technology and driven by human connection.
Responsibilities
- Serve as a trusted advisor for our premium members — delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs.
- Communicate confidently and professionally with members via phone, chat, and email.
- Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail.
- Proactively recommend services and experiences aligned with member preferences and past usage.
- Collaborate with internal teams to ensure seamless execution and follow-up on every request.
- Translate and localize member communications where needed (Mandarin / Cantonese).
- Maintain strong documentation in our internal CRM systems.
What We’re Looking For
Working Hours
Requirements
Additional Attributes
Flexibility
Note : This position is a full-time 40-hours-per-week role on a shift basis. The right candidate needs to be flexible in offering services between 10 : 00 PM–7 : 00 AM local time, Monday to Sunday, including public holidays.
Please note : This is a remote role in Malaysia, and we require candidates who have the right to work in Malaysia.
Benefits
Why You’ll Love Working Here
Please have a look our video!
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Mandarin Speaker • George Town, Penang, Malaysia
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