Customer Service Executive

iSoftStone, WP, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Customer Service Executive

Job Summary : We're looking for a Customer Service Support Executive to provide exceptional service via phone and email. You'll need to be fluent in Mandarin, English, and Cantonese (plus point) languages , accurately log feedback, and collaborate with shared services team. This role requires flexibility to work rotational shifts (9am-6pm; 1pm-10pm), including weekends and public holidays.

Key Responsibilities :

• Provide timely and professional customer support via phone calls and email.
• Communicate fluently in Mandarin, English, and Cantonese with customers from different regions.
• Accurately log and follow up on customer feedback and issues to ensure resolution.
• Assist in maintaining and improving the internal knowledge base and workflows.
• Collaborate with internal teams (e.g., product, technical) to resolve customer concerns efficiently.
• Work in rotating shifts, including weekends and public holidays.
• Perform other customer service related tasks as assigned by the supervisor.

Requirements :

Seniority Level : Associate

Employment Type : Contract

Job Function : Customer Service

Industries : IT Services and IT Consulting, Social Networking Platforms

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