Service Desk Specialist (Mandarin Speaker)

Overview

Hyva Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Service Desk Specialist (Mandarin Speaker)

role at

Hyva Location : Malaysia - Kuala Lumpur About The Role : As a Service Desk Support Specialist (Mandarin Speaker) in our Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur, you will provide first-level technical support to end-users and ensure the smooth operation of IT services. This role involves troubleshooting hardware and software issues, managing service requests, and escalating complex problems to higher-level support.

Responsibilities

Investigate incoming IT related incident tickets, 1st level remote support and solve incidents

Fulfill IT related service requests, such as creating user accounts

Support users via call, chat, email, ticketing tools

Create and update knowledge base articles

Collaborate with various stakeholders across the business including Global functions teams

Our Regional Hub supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed. This role requires 24x7 rotating shift support.

Requirements (hard & Soft Skills)

Basic IT knowledge in Windows OS, Microsoft Office, Android, iOS and common software applications

Troubleshooting skills

Excellent communicator, culturally sensitive, patient

Customer service driven, understands the importance of confidentiality and privacy of users

Professional Experience

Customer service driven, understands the importance of confidentiality and privacy of users

Educational Level

High school diploma or equivalent; associate degree or higher in Information Technology, Computer Science, or a related field preferred

Previous experience in a technical support or service desk role is an asset

ITIL certified (at least ITIL v4 foundation) is an asset

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Language

Good written and spoken English & Mandarin Chinese are essential (needs to liaise with Greater China stakeholders)

Shift

24x7, shift rotational

Location Malaysia - Kuala Lumpur

Diversity, Equity & Inclusion (DEI) We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.

Join us and be part of a team where everyone belongs!

Job Details

Seniority level : Entry level

Employment type : Full-time

Job function : Information Technology

Industry : Truck Transportation

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