Operations Associate

Atome Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About Atome Financial Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn’s 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose : to Advance with Intelligence for a Better Life for our customers, colleagues and communities. Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products :

Atome BNPL : A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands

Atome Card : A paylater anywhere card.

Kredit Pintar : A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK).

Our culture is built on values that are core to who we are and what we stand for :

We foster an INNOVATION mindset

We achieve results with EFFICIENCY and excellence

We take pride in the QUALITY of our work

We uphold INTEGRITY in all we do

We embrace COLLABORATION to work across business lines and borders

Summary We are seeking a dedicated and detail-oriented Operations Associate to join our team at Atome. In this role, you will guide and support our merchants through the seamless onboarding process, ensuring successful integration with our platform. You will collaborate closely with various departments to coordinate resources, conduct training sessions, and address administrative needs. Additionally, you will facilitate connections between merchants and internal teams, creating a welcoming and inclusive onboarding experience for our merchants.

Responsibilities

Facilitate onboarding and training sessions for our merchants

Lead merchant onboarding and API integration process, troubleshoot, and resolve gateway integration errors across e-commerce platforms (e.g., WooCommerce, Shopify, OpenCart, and more)

Handle escalations to identify root causes and coordinate communications between different business functions to provide timely resolutions and future improvements

Support KYB requirements to ensure adherence to compliance and policy

Collaborate with internal stakeholders to ensure smooth marketing operations; supporting regular voucher set-up

Required Skills And Qualifications

Organisational skills to manage and streamline the onboarding process efficiently

Excellent communication and interpersonal skills to build rapport with merchants and establish a positive onboarding experience

Attention to detail and ability to manage multiple onboarding processes simultaneously

Ability to collaborate and work effectively with remote team members

Preferred Skills And Qualifications

Proficiency in Office Suits including Gsheets / Excel

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

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