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ASSISTANT MANAGER, INSURANCE

ASSISTANT MANAGER, INSURANCE

Port of Tanjung PelepasGelang Patah, Johor, Malaysia
30+ days ago
Job description

Role

HR Business Partners at Port of Tanjung Pelepas

Overview

To manage third-party liability claims, recoveries, and settlements on behalf of PTP. The role requires strong coordination with internal and external parties including insurance brokers, surveyors, adjusters, and legal teams. The Assistant Manager will lead investigations, prepare and justify claims, and ensure fair and accurate settlements in compliance with PTP’s internal policies and terminal conditions of business.

Responsibilities

  • Accurate and timely receipt, processing, and settlement of claims.
  • Protection of PTP’s financial and reputational interests.
  • Ensures proper recovery from liable parties or insurance channels.
  • Protect PTP’s interests by leading or coordinating investigations on third-party claims.
  • Represent PTP in joint investigations with external parties.
  • Establish and standardize claim investigation protocols.
  • Maintain claim updates in the Claim Master List Record.
  • Identify necessary documentation based on type and nature of claim.
  • Recommend and execute claim settlements and recoveries.
  • Ensure compliance with Terminal Conditions of Business and any related agreements.
  • Justify and verify claim legitimacy in collaboration with insurance and legal teams.

Reporting & Settlement

  • Prepare formal claim reports for management approval and settlement proposals.
  • Liaise with claimants to finalize settlements in line with management instructions.
  • Ensure settlements are conducted with insurance or internal funds as applicable.

    • Document Management & IQMS Compliance

  • Act as IQMS Document Controller for the Insurance Section.
  • Ensure all documents are accurately updated, controlled, and compliant with IQMS standards.
  • Follow procedures as stated in Document Control SOP (SOP-IMS-001-XXX).

    • General Tasks & Support

  • Support other departmental assignments and initiatives as directed by the Head of Section.
  • Provide internal advisory on liability claim matters when necessary.

    • IT & Information Security

  • Ensure proper implementation of Information Security (IS) and IT policies for protection of data, assets, and intellectual property.
  • Uphold compliance with current policy requirements and updates.

    • Qualifications & Skills

    Education

  • Degree in Insurance or Professional Qualification from Asia Institute of Insurance (AMII / CAII / AAII) or equivalent.

    • Experience

  • Knowledge and experience in port activities, shipping lines and liability claims and recovery.

    • Key Skills

  • Knowledge in General insurance
  • Has the competencies in leadership, problem solving, interpersonal skills, impact, business expertise, business acumen and analytical skills.
  • High standard of computer skills.
  • High capability in negotiation.
  • High proficiency in assessing, verifying and justifying claim documentation.
  • Proficiency in investigating, recommending and influencing problem solutions.
  • Excellent interpersonal skills both in communication and social aspects.
  • High ability in dealing with both internal and external clients.
  • Excellent in managing complex insurance matters.
  • Ability to solve claim matters as and when required.

    • Seniority level

  • Executive

    • Employment type

  • Full-time

    • Job function

  • Administrative, Analyst, and Management

    • Industries

  • Maritime Transportation, Transportation, Logistics, Supply Chain and Storage, and Warehousing and Storage

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    Assistant Manager • Gelang Patah, Johor, Malaysia