Talent.com
This job offer is not available in your country.
Service Desk Analyst

Service Desk Analyst

Agensi Pekerjaan Talent Recruit Sdn BhdPuchong New Village, Selangor, Malaysia
15 hours ago
Job description
  • Level 1 System monitoring
  • Responding to customer's inquiries and incidents reporting according to SLA
  • Create incident / service / change request tickets in the ticketing system for further processing
  • Monitor the processing status of customer's requests / incidents
  • Forwarding of customer's requests to the responsible teams
  • Providing customer regularly status reports (for example troubleshooting or handling process)
  • Perform ticket follow up and daily, weekly, monthly reporting
  • Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.
  • Record and prepare meeting minutes.
  • Coordinate between consultant and with users.

    • Requirements :

    • Candidate must possess at least a Professional Certificate, Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science / Information Technology, Engineering (Computer / Telecommunication) or equivalent.
    • Entry / Junior level : Fresh graduate with an IT background
    • Professional level : 1 year of working experience in IT ServiceDesk
    • Some basic knowledge of SAP functional modules would be beneficial
    • Possess strong communication skills (written and verbal in English)
    • Able to adapt to a process-oriented environment with multiple regions
    • Punctual, diligent, positive attitude, and strong sense of responsibility
    • Willing to learn and be dynamic to new challenges, in line with the organization's expansion plans
    • Extrovert personality is highly preferred (social, outgoing, etc)
    • Required language(s) : English (fluent in written and spoken)

      • Job Type : Permanent

      Pay : RM2, RM4,000.00 per month

      Benefits :

    • Additional leave
    • Flexible schedule
    • Opportunities for promotion
    • Professional development

      • Application Question(s) :

    • Do you have knowledge in SAP?

      • Language :

    • English (Preferred)

      • Location :

    • Puchong (Preferred)

      • Work Location : In person

    Create a job alert for this search

    Service Desk Analyst • Puchong New Village, Selangor, Malaysia