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Service Desk Analyst

Service Desk Analyst

Agensi Pekerjaan Talent Recruit Sdn BhdPuchong New Village, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan
  • Level 1 System monitoring
  • Responding to customer's inquiries and incidents reporting according to SLA
  • Create incident / service / change request tickets in the ticketing system for further processing
  • Monitor the processing status of customer's requests / incidents
  • Forwarding of customer's requests to the responsible teams
  • Providing customer regularly status reports (for example troubleshooting or handling process)
  • Perform ticket follow up and daily, weekly, monthly reporting
  • Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.
  • Record and prepare meeting minutes.
  • Coordinate between consultant and with users.
  • Requirements :

    • Candidate must possess at least a Professional Certificate, Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science / Information Technology, Engineering (Computer / Telecommunication) or equivalent.
    • Entry / Junior level : Fresh graduate with an IT background
    • Professional level : 1 year of working experience in IT ServiceDesk
    • Some basic knowledge of SAP functional modules would be beneficial
    • Possess strong communication skills (written and verbal in English)
    • Able to adapt to a process-oriented environment with multiple regions
    • Punctual, diligent, positive attitude, and strong sense of responsibility
    • Willing to learn and be dynamic to new challenges, in line with the organization's expansion plans
    • Extrovert personality is highly preferred (social, outgoing, etc)
    • Required language(s) : English (fluent in written and spoken)
    • Job Type : Permanent

      Pay : RM2, RM4,000.00 per month

      Benefits :

    • Additional leave
    • Flexible schedule
    • Opportunities for promotion
    • Professional development
    • Application Question(s) :

    • Do you have knowledge in SAP?
    • Language :

    • English (Preferred)
    • Location :

    • Puchong (Preferred)
    • Work Location : In person

    Buat amaran kerja untuk carian ini

    Service Desk Analyst • Puchong New Village, Selangor, Malaysia

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