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Function Lead, HR Services

AverisKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Grow your career with us

Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company.

Responsibilities :

o Ensure all relevant daily HR Services operations are consistent and compliant to company policies and management standards (statutory & non statutory) by having an understanding of the laws and regulations, company policies and employment guidelines. o Accountable for achieving target key performance indicators (KPI), operational level agreements and Service Level Agreements (SLA) to the customers. o Continuously monitor and introduce areas for improvement by acquiring and providing feedback from and to clients. o Managing ad-hoc requests from Department Manager and clients as and when needed, act as counsel or mentor to HR Services team when required. o Manage effective relationships with customers and build relationships to review the monthly service level statistics and attend to ongoing issues pertaining to Helpdesk & Claims Services. o Perform other duties as and when delegated i.e. back up functions, business process improvement initiatives and ad-hoc projects. o Drive continuous improvement opportunities within the team by facilitating internal knowledge sharing, motivating the team to ensure service standards are achieved o Work closely with Department Manager on planning initiatives by identifying internal movements / development opportunities, defining and planning recruitment of resources to run daily operationsWhen you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. Averis will only collect, use, process or disclose personal information where and when allowed to under applicable laws. Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful. We may contact you in the future if there are opportunities that match your qualifications and experience. Thank you for considering a career with Averis.

The Leading Global Business Services and Solutions Provider

Established in 2006, Averis offers services and solutions that cater to all our customers’ business requirements, such as Finance & Accounting, Human Resources, IT Ops & Project Services, Digital Services, Shipping Documentation, Corporate Services, Recruitment Process Outsourcing (RPO), and Change Management.We’re also certified partners of the Association of Chartered Certified Accountants (ACCA), the Chartered Institute of Management Accountants (CIMA) and CPA Australia.

Medical, dental, and optical benefits

Cross-functional training and opportunities for job rotations

Overseas postings and short-term secondments

Learning and development programmes that can broaden your knowledge and skills

Reward and recognition awards

Exciting recreational and employee engagement activities such as cultural celebrations, sporting matches, artistic workshops, monthly themed celebrations, annual dinners, CSR initiatives, and more

Competitive leave benefits

Supported examination leave

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Service Lead • Kuala Lumpur, Kuala Lumpur, Malaysia

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