Senior Associate - HRMS L1 Client Support

Senior Associate - HRMS L1 Client Support

PwC Kuala Lumpur, Malaysia

Overview

Join PwC’s Workforce team to help automate and optimise HR processes for businesses. You will assist in implementing HR solutions, aligning HR functions and technology to support organisational transformation with a tech-enabled, human-centric approach.

Responsibilities

• Develop a deep understanding of customer needs, desires, and challenges related to HR systems.
• Provide expert guidance and support to clients concerning HR systems and services.
• Handle and respond to client feedback, emails, and inquiries professionally and promptly.
• Collaborate with the IT team to address and resolve client issues efficiently.
• Record and document client feedback and system issues accurately.
• Maintain comprehensive records of all interactions and resolutions.
• Coordinate and collaborate with the IT team to plan and initiate HR system projects with clients.
• Develop and manage project timelines to ensure alignment with internal and client requirements.
• Document all system requirements and specifications; oversee data migration processes ensuring accuracy and integrity.
• Provide a customer-focused approach with strong problem-solving skills and the ability to work cross-functionally.

Required Skills, Experience and Qualifications

Required and Optional Skills

Job Details

Additional Information

Job Posting End Date : March 31, 2026

#J-18808-Ljbffr