Customer Success Manager

Onfido is on a mission to be the trust layer of the internet. As a

• Customer Success Manager
• on our
• APAC
• team, based in
• Kuala Lumpur
• , you'll play a key role in ensuring our medium and large-sized customers across the region achieve their goals, maximize the value of their investment in Onfido, and continue to grow their partnership with us.If you thrive on guiding customers through implementation, understanding their unique challenges, and ensuring they realize the full potential of a powerful SaaS solution, this role is for you.Your key
• responsibilities
• will include :
• Develop Expertise :
• Gain in-depth product and subject matter knowledge, allowing you to effectively present relevant features and functionality that meet specific customer needs.
• Collaborate with Cross-Functional Teams :
• Partner closely with our Sales and Product teams to maintain a strong service offering, ensuring customers receive exceptional value from their Onfido experience.
• Master Technical Knowledge :
• Quickly learn, apply, and clearly articulate the technical aspects of the Onfido platform to guide customers effectively.We're looking for an experienced relationship manager with a blend of commercial awareness and technical aptitude, ready to make a significant impact on our APAC customer base from our
• Kuala Lumpur
• hub.
• Experience :
• A minimum of
• 3 years
• in a Customer Success Management, Client Services, Account Management, Implementation, or a similar role, with a proven ability to manage complex customer relationships.
• Multilingual Proficiency :
• Proficiency in Mandarin
• is required, with the ability to manage customer relationships across different regions effectively.
• SaaS Experience :
• Solid experience working in a
• SaaS environment
• , with a good understanding of the industry’s dynamics.
• Customer Management & Value :
• Proven ability to manage a portfolio of mid to large-sized accounts, focusing on driving value, retention, and meeting usage / adoption KPIs.
• Communication Skills :
• Excellent ability to articulate complex information clearly and persuasively to both technical and non-technical audiences.
• Business Acumen :
• Understanding of business challenges, particularly within the adoption and deployment of technical solutions, and the ability to align success strategies with customer business outcomes.
• Stakeholder Management :
• Experience managing and influencing key stakeholders within customer organizations to ensure alignment and partnership success.
• Data-Driven Approach :
• Ability to analyze customer performance data to generate actionable insights that drive product adoption and customer success.At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team : Flexibility : Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

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