Manager, Client Service WB

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Job Summary

To deliver the right level of client service and advice to Securities Services clients in all interactions for their transactional enquiries, complaints, and other service-related issues based on the client tiering model.

• Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints, and any other service issues.
• Deliver excellent service against agreed service standards and in line with client satisfaction criteria.
• As an internal voice of client, work together with BAMs, Operations, Technology, and other key internal stakeholders to solve client issues timely with no / minimal escalation and identify opportunities to improve overall service for the clients.
• Foster long-lasting relationships and rapport with premier clients at the transactional / operational level.
• Works with the BAM team to manage existing / strategic clients to maximize client satisfaction and long-term contribution to the bottom line. Champion client incident management by ensuring timely rectification and escalation where required.
• Identify opportunities for service improvement based on useful metrics and demonstrate results.

Key Responsibilities

Service Delivery & Efficiency

Risk & Control

Qualifications

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

What We Offer

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