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Internship - Application Support Engineer

CMGI BerhadPetaling Jaya, Selangor, Malaysia

13 hours ago

Job description

Application Support Engineer (2nd level Support)

Duration : 3 - 6 Months

Are you ready to kickstart your IT career? Join us as an Application Support Engineer Intern and gain hands-on experience solving real-world IT challenges in a fast-paced environment.

What You'll Learn & Do :

Handle issues logged in the ticketing system and provided 2nd level support.
Assist Helpdesk (1st level support) and field engineers with technical inquiries.
Troubleshoot applications, hardware, and networks.
Analyze system / application issues through simulation and testing.
Apply ITIL lifecycle practices in daily operations.
Work with MySQL databases (including temporary workarounds / patching).
Collaborate with the developer team for permanent solutions.

What We're Looking For :

Pursuing a Degree in Computer Science, IT, or equivalent.

Basic understanding of technical & functional IT concepts.

Strong analytical and problem-solving skills.

Team player with eagerness to learn and grow.

Able to thrive in a fast-paced, multitasking environment.

Good verbal and written communication skills.

Why Join Us?

Real exposure to ITIL framework and industry-standard tools.

Hands-on learning with application, database, and network troubleshooting.

Opportunity to work alongside experienced IT professionals.

Supportive environment that encourages growth, improvement, and skill-building.

If you're passionate about IT, eager to solve problems, and want to gain practical experience that sets you apart, this internship is for you

Job Type : Internship

Contract length : 6 months

Pay : RM RM1,000.00 per month

Ability to commute / relocate :

Petaling Jaya : Reliably commute or planning to relocate before starting work (Preferred)

Work Location : In person

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Application Engineer • Petaling Jaya, Selangor, Malaysia