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WFH | Customer Success Specialist | UpTo4K | October Intake

WFH | Customer Success Specialist | UpTo4K | October Intake

DM Mobile Telecommunications SDN BHDMalaysia
1 day ago
Job description

Responsibilities :

  • Handle customer inquiries via phone, email, and in person.
  • Provide accurate information on banking products and services.
  • Assist with account transactions, service requests, and issue resolution.
  • Escalate complex cases and ensure timely follow-up.
  • Deliver excellent customer service while ensuring compliance with bank policies.

Requirements :

  • Minimum SPM / Diploma; Degree in related field is an advantage.
  • Prior experience in banking or customer service preferred.
  • Good communication skills in English (Mandarin / Malay is a plus).
  • Customer-focused with problem-solving abilities.
  • Willing to work rotational shifts, weekends, or public holidays.

    • What We Offer :

  • Competitive salary & benefits.
  • Training and career development opportunities.
  • A supportive and professional work environment.

    • Job Types : Full-time, Permanent, Fresh graduate

    Pay : Up to RM4,000.00 per month

    Benefits :

  • Opportunities for promotion
  • Professional development

    • Experience :

  • Customer service : 1 year (Preferred)

    • Language :

  • Mandarin (Preferred)
  • Cantonese (Preferred)

    • Work Location : In person

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    Customer Specialist • Malaysia