Customer Order Administrator

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Little Caliphs International Sdn Bhd provided pay range

This range is provided by Little Caliphs International Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibility

• Receive, verify and process customer orders accurately including pull orders from online order website into system, approve invoice, close payment, and make sure details entry to generate picking List by Warehouse System Controller.
• Responsible for filing in the details required in the generated Picking List and handover to Picking PIC - Logistic Support Staff.
• Responsible for ensuring Picking List is verified by Warehouse System Controller, then passing the Delivery Order document to Packing PIC - Logistics Support Staff.
• Communicate with customers to confirm order details and distribution schedules.
• Resolve order issues such as discrepancies, delays or customer inquiries.
• Ensure timely processing of return, exchange and refunds (store credit - no cash refund)
• Maintain accurate and up to date customer order records
• Coordinate with Logistics for on time and accurate delivery.
• Provide exceptional customer service by addressing inquiries and concerns promptly.
• Responsible for initial Package items.
• Safety compliance on designated areas.
• Willingness to work overtime and flexibility to work on holidays or weekends as required.
• Maintain organized and cleanliness of the customer waiting area and front entrance.
• Manage and maintain customer refreshment (food, drink and snack)

Job Requirements

Job Benefits

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