TechOps Engineer (Retail)

Job Overview

We are looking for a skilled and passionate Technical Operations Engineer to join our dynamic retail IT team at TIME. In this frontline role, you will be responsible for providing first‑level technical support, resolving user issues, and ensuring smooth day‑to‑day operations of IT systems. You’ll work closely with internal teams to elevate and track issues, maintain documentation, and contribute to continuous service improvement.

Responsibilities

• User Support : Respond to technical queries and issues from internal users via ticketing systems, email, or chat.
• Issue Resolution : Troubleshoot software applications and provide timely solutions or workarounds.
• Escalation Management : Identify issues requiring higher‑level support and escalated appropriately with detailed documentation.
• System Monitoring : Monitor system health and performance using dashboards and alerting tools.
• Access Provisioning and Software License Management : Assist in managing internal user access to systems and software licenses.
• Documentation : Maintain clear and user‑friendly guides, FAQs, and troubleshooting steps.
• Collaboration : Work with engineering and support teams to ensure consistent service delivery and user satisfaction.

Qualifications

Basic understanding of networking, operating systems (Windows, macOS, Linux), and common enterprise applications.

Strong communication and interpersonal skills.

Our Commitment to You

Seniority level

Employment type

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