Job Overview
We are looking for a skilled and passionate Technical Operations Engineer to join our dynamic retail IT team at TIME. In this frontline role, you will be responsible for providing first‑level technical support, resolving user issues, and ensuring smooth day‑to‑day operations of IT systems. You’ll work closely with internal teams to elevate and track issues, maintain documentation, and contribute to continuous service improvement.
Responsibilities
- User Support : Respond to technical queries and issues from internal users via ticketing systems, email, or chat.
- Issue Resolution : Troubleshoot software applications and provide timely solutions or workarounds.
- Escalation Management : Identify issues requiring higher‑level support and escalated appropriately with detailed documentation.
- System Monitoring : Monitor system health and performance using dashboards and alerting tools.
- Access Provisioning and Software License Management : Assist in managing internal user access to systems and software licenses.
- Documentation : Maintain clear and user‑friendly guides, FAQs, and troubleshooting steps.
- Collaboration : Work with engineering and support teams to ensure consistent service delivery and user satisfaction.
Qualifications
Education : Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.Experience : 1–3 years in IT support, helpdesk, or technical operations.Technical Skills :Basic understanding of networking, operating systems (Windows, macOS, Linux), and common enterprise applications.
Familiarity with ticketing systems (e.g., Jira, ServiceNow).Exposure to remote support tools and basic scripting (e.g., PowerShell, Bash) is a plus.Experience with monitoring tools and basic troubleshooting techniques.Awareness of ITIL practices and service desk workflows.Soft Skills :Strong communication and interpersonal skills.
Patience and empathy when dealing with users.Detail‑oriented with good documentation habits.Willingness to learn and grow in a fast‑paced environment.Our Commitment to You
Comprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.Wellness support with an annual spending account for health‑related needs, alternative treatments, or even paid‑up premiums for personal insurance.Employee assistance during life’s big moments, from celebrations to times of bereavement.Learning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.Only shortlisted candidates will be notified.Seniority level
AssociateEmployment type
Full‑timeJob function
Information TechnologyIndustries
Telecommunications#J-18808-Ljbffr