Technical Support Representative (Korean Speaking)

EmersonBayan Lepas, Penang, Malaysia

1 day ago

Job description

Join to apply for the Technical Support Representative (Korean Speaking) role at Emerson

Job Description :

Creates and routes technical issues for all customers
Handles inbound technical support requests via Phone, Email, and Web
Validates customer entitlements and approves exceptions for unentitled customers
Dispatches out-of-TSR scope technical issues to the appropriate support group
Creates and manages customer data records within our applications to ensure proper data integrity
Resolves technical issues for customers across all account tiers
Resolves customers’ single incidents during activation, installation, implementation, and / or maintenance of TSR supported issues
Escalates technical issues internally to the appropriate support group while maintaining ownership of customer interaction
Captures and documents knowledge to enable self-service resolution
Learns and adopts Knowledge-Centered Service (KCS) methodology
Enables customers to self-serve by creating and editing Knowledge-based articles

Who You Are :

You will partner with customers to ensure their success through broad-based technical support of NI products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers’ development schedule, building customer loyalty and gaining a reputation as trusted technical partners.

For This Role, You Will Need :

Either currently pursuing a bachelor’s degree in an engineering or science-related field (IT, electronic engineering, automotive, manufacturing support, etc.)

Or having 1+ year of experience working in a Technical Support position

Intermediate or advanced Korean and English language proficiency, oral and written

Preferred Qualifications that Set You Apart :

Communication – Conveying information and ideas clearly and concisely to individuals

Problem Solver – Responds quickly to resolve customer problems, integrates information from disparate sources to identify underlying causes, and finds creative solutions.

Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation, understanding of essential networking principles and equipment, basic knowledge of programming languages, and strong understanding of technical elements required to solve low‑complexity issues.

Assimilates Information quickly – Reads and comprehends new information from formal and informal learning experiences, quickly sizes up new situations or information and isolates the most important elements

Collaborative – Team oriented with the ability to effectively collaborate with peers, leveraging others’ skills and gaining their support by asking for ideas, opinions, and participation when solving problems, making decisions, and carrying out plans

Customer Focus – Uses understanding of customer needs and the organization’s customer service practices to set priorities, make decisions, and take actions that create customer satisfaction

Hybrid work mode

Our Culture & Commitment to You :

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives – because great ideas come from great teams. Our commitment to ongoing career development and an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We also prioritize employee wellbeing, offering competitive benefits, medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Flexible time‑off plans, paid parental leave, vacation and holiday leave are also part of our benefits package.

Seniority level : Entry level

Employment type : Full‑time

Job function : Information Technology

Industry : Automation Machinery Manufacturing

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Technical Support • Bayan Lepas, Penang, Malaysia